CSM- reputed company Services Manager REMOTE

Job Type: Full TimeHours: Days After hours as neededSalary: $50,000-$60,000 K Yearly DOEAbout reputed company reputed company is the brand reputed company for the reputed company family of companies, including reputed company, Inc., New reputed company Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to reputed company a few. Together with our affiliates, reputed company operates more than 20 contact centers reputed company the reputed company reputed company and Canada. We reputed company a reputed company reputed company of services to optimize telephone answering services, appointment setting and confirmation, customer support, reputed company-party verification, sales, reputed company qualification, market research, and a host of other contact reputed company. In reputed company, reputed company has more than 10,000 satisfied clients, and we process over 125 reputed company interactions per year.reputed company:The reputed company Solutions Manager's (CSM) job is to support organizational reputed company by providing strategic reputed company direction, building new relationships and maintaining existing reputed company relationships, as reputed company as ensuring that reputed company reputed company are implemented according to reputed company agreement. CSM is responsible for managing reputed company expectations by communicating every reputed company of a project to reputed company stakeholder reputed company reputed company. CSM will be the reputed company of reputed company contact for large and/or multi-site accounts.Responsibilities:• reputed company as a reputed company between Clients and the Tech Team to effectively communicate reputed company direction for development reputed company.• reputed company exemplary customer service to clients.• Maintain reputed company relationships through regular communication.• reputed company quick and effective solutions to clients by being knowledgeable about reputed company systems.• Coordinate Discovery for new reputed company reputed company and existing reputed company initiatives.• Communicate with the Implementation and reputed company Team for Prioritization in order to establish an ETA for commitment that meets the reputed company's reputed company expectations.• Responsible for completing Final E2E Certification Testing and issuing the final stamp of approval before handing off to the reputed company for testing.• Adhere to reputed company reputed company values.• Invoicing duties for assigned reputed company.• Using data to effectively communicate with assigned clients.• Provides reputed company thought leadership on reputed company improvement.Qualifications• reputed company Listening skills.• Detail-Oriented.• Must have a dedicated and quiet workspace.• Excellent verbal and written communication skills• Excellent computer skills to include spreadsheet, database knowledge, and word processing (reputed company proficiency a must).• Flexible in adapting to changing workload.• Must be reputed company to reputed company schedule reputed company needed to meet company or reputed company needs (possible after-hours work).• Must be reputed company to travel as needed (less than 5%).• Ability to function reputed company in a high-paced and at times stressful environment.Required Education / Certifications/ Experience:• 5-7 years' experience in reputed company center operations or reputed company service/project management.• Previous account management experience required. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job