Customer Service Representative - National Remote Opportunity at blithequark

Join blithequark: Revolutionizing Healthcare through Compassionate Customer Service

At blithequark, we're not just a company; we're a movement towards a healthier world. We're a global organization that harnesses the power of technology to improve health outcomes for millions. Our mission is simple yet profound: to connect people with the care, resources, and support they need to live their best lives. As a Customer Service Representative at blithequark, you'll be at the forefront of this mission, providing exceptional service to our customers across the U.S. from the comfort of your own home.

About Us: A Culture of Care and Innovation

blithequark is more than just a workplace; it's a community that thrives on diversity, inclusion, and mutual respect. We're committed to fostering an environment where everyone can grow, learn, and succeed. Our comprehensive benefits, career development opportunities, and recognition programs are designed to support your well-being and professional aspirations. By joining blithequark, you're not just starting a new job; you're becoming part of a dynamic team that's passionate about making a difference.

The Role: Customer Service Representative

As a Customer Service Representative at blithequark, you'll play a critical role in delivering outstanding customer experiences. Your work will directly impact the lives of our customers, helping them navigate their pharmacy benefits and home delivery services with ease. This is a full-time, remote position that requires a flexible schedule, including weekends and potential overtime during peak seasons.

Primary Responsibilities: Your Impact

• Respond to a high volume of incoming calls (60-80 calls) from customers inquiring about home delivery pharmacy or pharmacy benefits, providing timely and accurate information.
• Engage with customers through active listening and by asking pertinent questions to understand their needs, documenting required information in our computer systems.
• Make outbound calls to customers for follow-ups, ensuring their issues are resolved and they're satisfied with our service.
• Navigate and utilize complex computer system applications to access customer information, process requests, and resolve issues efficiently.

What We Look For: Essential Qualifications

• A High School Diploma or GED, or equivalent work experience.
• At least 1 year of customer service experience, preferably in a call center environment, with a proven track record of handling customer inquiries over the phone.
• Familiarity with computer applications, including Microsoft Office (Word and Excel), and the ability to learn new systems quickly.
• Ability to commit to 3-4 weeks of paid training with 100% attendance, conducted virtually from your home.
• Flexibility to work any 8-hour shift schedule during our business hours (5:00 AM - 11:00 PM CST, Sunday - Saturday), with occasional overtime as needed.

Preferred Qualifications: Standing Out

• Previous experience in a call center or customer service role within the healthcare or insurance industry.
• Familiarity with virtual learning environments and remote work setups.
• Experience with digital platforms and systems, including web, chat, and email support.
• Knowledge of medical terminology, health plan documents, or benefit plan design, which can be an added advantage.

Telecommuting Requirements: Working Remotely

As a remote Customer Service Representative, you'll need to ensure a dedicated, private workspace that is free from distractions. You'll also need a reliable, high-speed internet connection to facilitate your work. blithequark is committed to supporting your remote work setup, adhering to our Telecommuter Policy to ensure a seamless and productive experience.

Soft Skills: The blithequark Way

• The ability to thrive in a fast-paced environment, handling a minimum of 50 calls daily.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• A proactive and flexible attitude, with a willingness to adapt to changing priorities and schedules.

What We Offer: Growth, Benefits, and More

At blithequark, we're committed to your growth and well-being. Here's what you can expect:

• A competitive hourly rate ($16.00 - $28.27 per hour), based on your experience and local labor markets.
• A comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution.
• Opportunities for career development and advancement within the company.
• A dynamic work environment that values diversity, equity, and inclusion.

Our Commitment to Diversity and Inclusion

blithequark is an Equal Employment Opportunity/Affirmative Action employer. We believe in creating a workplace where everyone feels valued and respected. We're committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes for all.

Ready to Make a Difference?

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you. Join blithequark as a Customer Service Representative and become part of a team that's dedicated to caring, connecting, and growing together. Apply now and take the first step towards a rewarding career with a purpose.

Don't miss this opportunity to be part of a dynamic team that's shaping the future of healthcare. Apply today and let's work together to make a difference.