Experienced Technical Program Manager, Infrastructure Supplier Quality, Data Centers – Leading Quality Initiatives for Mission-Critical Operations

Introduction to Workwarp and the Role

Workwarp is at the forefront of innovation, driving technological advancements and excellence in the industry. As a leader in data center operations, we are committed to delivering high-quality products and services that meet the evolving needs of our customers. Our Data Center Infrastructure Quality team plays a pivotal role in ensuring the seamless execution of our mission-critical operations. We are now seeking an experienced Technical Program Manager, Infrastructure Supplier Quality, Data Centers to join our team and lead quality initiatives that drive excellence in our supplier relationships and infrastructure equipment delivery.

About the Data Center Infrastructure Quality Team

The Data Center Infrastructure Quality team is responsible for the qualification and quality execution of suppliers from delivery to operations. This team collaborates closely with Supply Chain, Engineering, and Data Center Site Operations teams to deliver infrastructure capacity that enables Google Cloud customer demand and internal compute power. As a Technical Program Manager within this team, you will serve as the quality leader for assigned suppliers, facilitating a strong quality relationship between Workwarp and its suppliers.

Key Responsibilities

• Work directly with supplier partners to manage critical aspects of infrastructure data center equipment supplier quality, collaborating with designers, commodity managers, manufacturing engineers, and driving supplier failure analysis.
• Provide analytical leadership to statistically connect production line metrics, tests, and quality audits to field performance, ensuring data-driven decisions that enhance quality and efficiency.
• Manage the validation of suppliers' build/test processes, ensuring they meet Workwarp's requirements and leverage industry quality standards to validate supplier product lifecycle deliverables.
• Conduct supplier audits, inspect production facilities/lines, and articulate quality improvement activities aimed at reducing variability, improving predictability, streamlining lead time, and enhancing output quality.
• Partner with suppliers to solve complex product quality and process issues across the full product lifecycle, fostering collaborative relationships that drive mutual growth and excellence.
• Own and advance our inventory quality management program, implementing preventative strategies to establish root causes and systemic corrective actions that ensure the highest standards of quality.

Essential Qualifications

To excel in this role, you will need:

• A Bachelor's degree in Mechanical, Industrial Engineering, or equivalent practical experience, demonstrating a strong foundation in engineering principles and practices.
• 4 years of experience analyzing data and creating reports with statistical, quantitative modeling, and forecasting, showcasing your ability to drive insights from data.
• 4 years of experience in manufacturing, quality, supply chain, operations, or test validation for mechanical, fabrication, generator, or HVAC infrastructure equipment, providing a deep understanding of the complexities of infrastructure equipment.
• 2 years of experience in program management, highlighting your capability to lead programs, manage stakeholders, and drive results in a fast-paced environment.

Preferred Qualifications

While not required, the following qualifications will be advantageous:

• Six Sigma Blackbelt, American Society for Quality certification (CQE, CQM, CRE, or CQA), or equivalent certification, demonstrating expertise in quality management and process improvement.
• 2 years of experience managing cross-functional or cross-team projects, showcasing your ability to collaborate across boundaries and drive team success.
• Knowledge of Infrastructure equipment design, manufacturing, and deployment at Data Centers or other Mission Critical Operations, providing insight into the specific challenges and opportunities of our industry.
• Knowledge of Infrastructure Standards applied to Mission Critical Operations (ANSI, ASME, APQP, NFPA/NEC, UL, etc.), ensuring compliance and adherence to industry benchmarks.
• Knowledge in Design of Experiments, statistical analysis, and process control, and familiarity with application of statistical analysis tools such as JMP/SAS/Minitab/ANOVA, enabling data-driven decision-making and quality enhancement.
• Ability to travel 50% or as needed, demonstrating flexibility and a commitment to meeting the needs of our global operations.

Skills and Competencies

To succeed in this role, you will need to possess:

• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and drive insights that inform quality improvements.
• Excellent communication and interpersonal skills, capable of building strong relationships with suppliers, stakeholders, and team members.
• Proven program management skills, with the ability to lead cross-functional teams, manage multiple projects, and drive results in a fast-paced environment.
• A deep understanding of quality management principles and practices, with the ability to apply these to drive excellence in supplier relationships and infrastructure equipment delivery.
• Flexibility and adaptability, with a willingness to travel and work in a dynamic environment that requires resilience and agility.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As a Technical Program Manager, Infrastructure Supplier Quality, Data Centers, you will have access to:

• Comprehensive training programs designed to enhance your skills and knowledge in quality management, program management, and industry-specific practices.
• Opportunities for career advancement, with a clear path for professional growth and development within the company.
• A collaborative and supportive work environment that fosters innovation, creativity, and mutual respect among team members.
• Access to cutting-edge technologies and tools, enabling you to stay at the forefront of industry trends and best practices.

Work Environment and Company Culture

Workwarp prides itself on a culture that is:

• Inclusive and diverse, valuing the unique perspectives and contributions of all employees.
• Collaborative and team-oriented, fostering an environment where everyone works together towards common goals.
• Innovative and dynamic, encouraging creativity, experimentation, and continuous learning.
• Committed to excellence, with a passion for delivering high-quality products and services that exceed customer expectations.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• A salary range of $118,000-$172,000, depending on experience and location.
• A bonus structure that rewards performance and contributions to the company's success.
• Equity opportunities that provide a stake in the company's future growth and success.
• A comprehensive benefits package that includes health insurance, retirement savings, and paid time off, among other perks.

Conclusion

If you are a motivated and experienced technical program manager looking to lead quality initiatives in a fast-paced and innovative environment, we encourage you to apply for this exciting opportunity. As a Technical Program Manager, Infrastructure Supplier Quality, Data Centers at Workwarp, you will play a critical role in driving excellence in our supplier relationships and infrastructure equipment delivery, contributing to the success of our mission-critical operations. Join our team and take the first step towards a rewarding and challenging career that offers unparalleled opportunities for growth and development.