Experienced Customer Service Representative – Remote Opportunity for Exceptional Communication and Problem-Solving Skills

Welcome to blithequark

blithequark is a pioneering crowdfunding e-commerce platform that empowers individuals to create, sell, and distribute custom products worldwide. With a staggering production and shipping volume of over a million items per year, we are revolutionizing the way people shop and interact with products. Our mission is to provide an unparalleled customer experience, and we are seeking a talented Customer Service Representative to join our dynamic team.

About the Role

We are looking for a highly skilled and enthusiastic Customer Service Representative to be the first line of defense for our customers. As a remote position, you will have the flexibility to work from the comfort of your own space, while being an integral part of our team. The hours for this position are Monday through Friday, 9:00 AM-5:00 PM, and you will report to our experienced Customer Service Manager. Although we are located in the heart of downtown Tampa, FL, this role offers the convenience of working remotely.

Position Summary

As a Customer Service Representative at blithequark, you will be responsible for providing exceptional support to our customers via phone, email, and live chat. Your primary goal will be to resolve customer inquiries and issues in a timely and efficient manner, ensuring a positive experience for our clients. You will be assigned a daily quota of emails to respond to, and you will also take phone calls and engage in live chats to address customer concerns.

Key Responsibilities

• Respond to customer emails in a professional and timely manner, addressing questions and concerns related to their orders.
• Handle approximately 30-45 phone calls per day, providing excellent customer service and resolving issues related to orders, tracking, and package errors.
• Escalate complex issues to the Supervisor when necessary, ensuring that customers receive the support they need.
• Provide the first level of response for the company, setting the tone for a positive and efficient customer experience.

Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

• High school degree or equivalent.
• Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels.
• Strong customer service skills, both over the phone and in writing.
• Basic computer skills, including proficiency in Excel and MS Office Suite (or Google Docs/Sheets).
• Strong problem-solving ability, with the capacity to think critically and outside the box.
• Able to remain polite and composed under pressure, addressing customer issues in a timely and professional manner.
• Past experience in a phone or call center environment is highly desirable.

Preferred Qualifications

While not essential, the following skills and qualifications will be highly valued:

• Previous experience in a customer-facing role, with a proven track record of providing exceptional service.
• Strong technical skills, with the ability to learn and adapt to new systems and software.
• Experience working in a fast-paced environment, with the ability to prioritize tasks and manage multiple responsibilities.

What We Offer

At blithequark, we are committed to providing a fun, upbeat working environment that fosters growth, development, and success. As a valued member of our team, you can expect:

• A competitive hourly rate of $13, plus great monthly and quarterly bonus structures.
• A performance review after 30 days, with the opportunity for a rate increase based on skill levels and performance.
• Benefits available after 90 days, including access to our comprehensive benefits package.
• Friday lunch provided, because we believe in fueling our team's success.
• A ping pong table, because we know that taking breaks and having fun is essential to productivity and job satisfaction.

Career Growth and Development

At blithequark, we are committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you will have access to:

• Ongoing training and development opportunities, to help you build your skills and knowledge.
• Regular feedback and coaching, to support your growth and success.
• Opportunities for advancement, as we continue to expand and evolve as a company.

Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive company culture. We believe in:

• Fostering a positive and supportive work environment, where everyone feels valued and respected.
• Encouraging open communication, collaboration, and teamwork.
• Embracing diversity, equity, and inclusion, and promoting a culture of belonging.

How to Apply

If you are a motivated and customer-focused individual, with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark. We look forward to hearing from you!