Experienced Online Chat Specialist – Customer Service and Technical Support Expert for Dynamic Team at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about delivering exceptional customer experiences through innovative online solutions. As a rapidly expanding company, we are seeking a highly motivated and experienced issue solver to join our team as an Online Chat Specialist. This entry-level position offers a unique opportunity to engage with site visitors, respond to queries, and provide top-notch service in real-time. If you are a skilled problem solver with a passion for customer service and technical support, we encourage you to apply for this exciting role.

Job Overview

As an Online Chat Specialist at blithequark, you will be responsible for providing a variety of customer support related duties for our company and clients. You will interact daily with visitors on our clients' websites via online chat software, providing exceptional customer support in real-time. Your ability to manage multiple incoming requests for information, stay calm under pressure, and demonstrate enthusiastic customer service will be essential to your success in this role.

Key Responsibilities

• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promote interest in client products and services
• Consistently achieve established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed

Essential Qualifications

To be successful in this role, you will need to possess a strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. You should have:

• PC keyboarding and internet experience
• Strong communication and interpersonal skills, including written and verbal
• An upbeat, positive attitude and professional demeanor
• Articulate and well-accommodated to a client-facing role
• Ability to compose professional emails
• Proficient written and verbal communication skills in English
• Basic technical skills, able to navigate through smartphone and computer applications
• An upbeat, positive, kind, and empathetic personality

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in a customer-facing role, preferably in a technical support or online chat environment
• Knowledge of online chat software and customer relationship management (CRM) systems
• Experience working in a remote or home-based environment
• Strong problem-solving skills, with the ability to think critically and outside the box

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong technical skills, with the ability to navigate through various software applications
• Ability to work well under pressure, with a calm and professional demeanor
• Strong problem-solving skills, with the ability to think critically and outside the box
• Ability to work independently and as part of a team
• Strong attention to detail, with a focus on providing exceptional customer service

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As an Online Chat Specialist, you will have access to a range of training and development programs, including:

• Ongoing training and support to help you develop your skills and knowledge
• Opportunities for career advancement, with a clear path for progression
• Access to a range of online courses and training programs, to help you develop your skills and knowledge
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As an Online Chat Specialist, you will be working from home, with the flexibility to manage your own schedule and workload. You will be part of a dynamic and collaborative team, with a focus on delivering exceptional customer experiences and driving business growth.

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits, including:

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Flexible working arrangements, with the ability to work from home
• Access to a range of online courses and training programs
• A supportive and collaborative work environment
• Company equity program
• Medical, dental, life, and vision insurance
• Unlimited paid time off
• Paid family leave
• Short-term disability
• 401k plan
• Reimbursement for education and professional development
• Employee assistance program

Conclusion

If you are a motivated and experienced issue solver, with a passion for customer service and technical support, we encourage you to apply for this exciting role at blithequark. As an Online Chat Specialist, you will have the opportunity to work with a dynamic and collaborative team, delivering exceptional customer experiences and driving business growth. With a range of career growth opportunities, learning benefits, and compensation, perks, and benefits, this is an opportunity not to be missed. Apply now to join our team and take the first step in your career with blithequark.