Experienced Full-Time Customer Service Representative for Data Entry and Patient Enrollment – Remote Work Opportunity with blithequark at $27/Hour

Introduction to blithequark

blithequark is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments, blithequark operates almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. With a strong commitment to making more happy lives through better health, blithequark pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services.

Job Overview

blithequark is seeking a highly skilled and dedicated Customer Service Representative to join our team in a full-time remote work capacity. As a Customer Service Representative, you will be responsible for performing data entry tasks, patient enrollment, and handling high-volume customer requests. You will work under direct supervision and adhere to established guidelines and procedures to ensure the highest level of customer satisfaction and compliance with regulatory requirements.

Key Responsibilities

• Utilize blithequark's solution information passage techniques and rules to process new patient enrollment by entering data into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to acquire missing prescription data and interpret clinical abbreviations (SIG codes).
• Resolve all data entry issues related to exceptions.
• Handle communication to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be required to acquire a dynamic professional license or certification within the initial 90 days and maintain an active professional license or certification. With blithequark, you can expect to gain valuable experience in customer service, data entry, and patient enrollment, as well as opportunities for advancement and professional growth.

Work Environment and Company Culture

blithequark is an Equal Opportunity Employer, including disability/veterans. We are committed to creating a diverse and inclusive work environment that values and respects all employees. As a remote worker, you will be part of a team that is dedicated to making a positive impact on the lives of our customers and patients. You will have the opportunity to work with a talented and passionate team of professionals who are committed to delivering exceptional customer service and patient care.

Compensation, Perks, and Benefits

blithequark offers a competitive salary range of $27-$35 per hour, as well as a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, and paid time off. As a remote worker, you will also enjoy the flexibility and convenience of working from home, with the opportunity to create a schedule that works best for you.

Conclusion

If you are a motivated and detail-oriented individual with a passion for customer service and data entry, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Service Representative, you will play a critical role in delivering exceptional customer service and patient care, while also developing your skills and knowledge in a dynamic and supportive environment. Don't miss out on this opportunity to join a leading integrated healthcare, pharmacy, and retail company and make a positive impact on the lives of our customers and patients. Apply now to become a part of the blithequark team!