Experienced Full-Time Remote Patient Care Advocate - Customer Service Representative for Pharmacy Benefits at Blithequark

Join the Blithequark Team as a Patient Care Advocate

Blithequark is seeking a highly skilled and compassionate Patient Care Advocate to join our team as a full-time remote customer service representative. As a Patient Care Advocate, you will play a critical role in delivering exceptional customer service to our members, providers, physicians, and internal and external clients related to pharmacy benefits. If you have a passion for helping others and a knack for resolving complex issues, we encourage you to apply for this exciting opportunity.

About Blithequark

At Blithequark, we are dedicated to providing innovative solutions that make a positive impact on people's lives. Our pharmacy benefits program is designed to help individuals and families access the medications they need to maintain their health and well-being. As a Patient Care Advocate, you will be an integral part of our team, working closely with our members, providers, and clients to ensure that they receive the support and guidance they need to navigate our program.

Key Responsibilities

• Handle inbound and outbound calls from members, providers, physicians, and internal and external clients related to pharmacy benefits, responding to questions and concerns in a timely and professional manner.
• Research and resolve problems related to pharmacy benefits, working closely with other operational departments to ensure that issues are addressed promptly and effectively.
• Assist members in understanding and maximizing the use of their pharmacy distribution program, providing guidance and support as needed.
• Utilize our computerized system to gather information and respond to questions, documenting issues and resolutions in a common database.
• Escalate issues as necessary to ensure that concerns are addressed promptly and effectively.
• Maintain accurate and complete documentation of all inquiries, continuously improving the customer service process and reducing potential legal concerns.
• Identify and escalate concerns received from patients and/or clients, working to expedite corrective action and ensure that their needs are met.
• Adhere to quality and production standards, complying with all applicable company, state, and federal safety regulations.
• Perform other duties as needed to support the success of our team.

Essential Qualifications

Preferred Experience

• 1 year of experience in a call center environment, preferably in a customer service role.
• 1 year of experience in customer service, with a focus on resolving complex issues and providing exceptional support.

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to work effectively with members, providers, physicians, and internal and external clients.
• Strong problem-solving and analytical skills, with the ability to research and resolve complex issues related to pharmacy benefits.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities while maintaining productivity standards and performance guarantees.
• Strong attention to detail, with the ability to maintain accurate and complete documentation of all inquiries.
• Compassionate and empathetic approach to customer service, with a focus on delivering exceptional support and guidance to members, providers, and clients.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. As a Patient Care Advocate, you will have access to ongoing training and support, as well as opportunities for career advancement and professional growth. Our team is dedicated to helping you succeed, and we offer a range of benefits and perks to support your well-being and job satisfaction.

Work Environment and Company Culture

As a remote team member, you will have the flexibility to work from home, with a schedule that includes Monday to Friday, with weekends as needed. Our company culture is built on a foundation of compassion, empathy, and respect, with a focus on delivering exceptional customer service and support. We value diversity and inclusion, and we are committed to creating a work environment that is welcoming and inclusive for all team members.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, with a range of perks and benefits to support your well-being and job satisfaction. Our compensation package includes:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• Ongoing training and support

Why Join Blithequark?

At Blithequark, we are passionate about making a positive impact on people's lives. As a Patient Care Advocate, you will have the opportunity to make a real difference in the lives of our members, providers, and clients. We offer a dynamic and supportive work environment, with a range of benefits and perks to support your well-being and job satisfaction. If you are looking for a challenging and rewarding role that aligns with your values and passions, we encourage you to apply for this exciting opportunity.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!