**Customer Service Representative - Remote**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a dynamic and innovative company that values its employees as an extension of its family. As a Customer Service Representative, you will be the face of our company, interacting with customers, resolving issues, and facilitating order transactions. If you're a team player with excellent communication skills, a service-oriented attitude, and a willingness to learn, we want to hear from you. **About blithequark** blithequark is a second-generation family-owned business that has been a leader in the manufacturing and sales of gloves and suspenders for decades. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. We believe in treating our employees, manufacturers, and customers as an extended family, and we strive to deliver a great value to our customers in both product and service. **Life at blithequark** At blithequark, we're passionate about creating a work environment that is both challenging and rewarding. Our employees enjoy a range of benefits, including paid health insurance, life insurance, a 401(k) retirement plan, paid time off, paid holidays, commuter bus passes, continual education through ongoing off-site training and you-pick classes, discounts to retailers, tickets to local sporting events, and paid volunteer opportunities. We value each team member's voice and input, and we encourage open communication and collaboration throughout the organization. **Job Summary** As a Customer Service Representative, you will be responsible for interacting with customers, resolving issues, and facilitating order transactions. You will be the primary point of contact for customers, and you will be expected to provide exceptional service, respond to customer inquiries, and resolve issues in a timely and professional manner. **Key Responsibilities** * Interact with customers via phone, email, or online chat to provide an outstanding experience via timely and precise communication * Collect and enter orders for our products * Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions * Manage the flow of sales orders for internal sales partners and confirm accuracy * Maintain customer records in CRM and other business systems * Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals * Assist with various projects and other duties as needed **Competencies** * Excellent communication skills, including active listening with attention to detail * Service-oriented, organized, and able to perform in a fast-paced environment * Proficient in Microsoft Office Suite with the ability to learn new software * Learns from and adapts to customer service trends based on customer communication and feedback * Remains calm and professional in all situations * Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders **Requirements** * AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience * Proven customer support experience with the ability to adapt/respond to different situations * Professional, outgoing, and service-oriented * Minimum of 2 years of Customer Service experience in a B2B setting * Proficient in Microsoft Office **Preferred Qualifications** * Experience with CRM, ERP, and warehouse management systems * Familiarity with Zendesk and Asana **Work Environment** This job operates in a professional office environment either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week. **Travel** Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings. **Benefits** * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Professional development assistance * Vision insurance * Work from home **Shift** * Day shift **Education** * Associate (Preferred) **Experience** * B2B Customer Service: 2 years (Required) **Work Location** * Remote If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at blithequark and become a part of a dynamic and innovative company that values its employees as an extension of its family.

How to Apply

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