[Remote] Cybersecurity Service Desk Agent (entry-level / remote)

Note: The job is a remote job and is open to candidates in USA. Pellera Technologies is seeking a driven individual for the entry-level role of Cybersecurity Service Desk Agent. The role involves monitoring and managing client systems, identifying and investigating cyber threats, and interfacing with clients professionally. Responsibilities • Monitor, manage and secure client systems • Identify, track and investigate threat campaigns and malicious cyber actors • Analyze security threats from a wide range of technologies • Escalate incidents based on established processes • Document incident details within ticketing system • Interface with clients in a professional manner • Perform other tasks when deemed necessary Skills • Burning passion for breaking into the cybersecurity industry • Critical thinking and investigative skills • Some knowledge of cyber threat actors and campaigns • Some knowledge of threat analysis and reporting • An understanding of what security technologies are capable of such as SIEM, firewalls, endpoint security, vulnerability management and patch • Understanding of computing, network and security fundamentals • Prior experience utilizing a ticketing system is highly desired • 1-2 years working within customer service is a plus • CompTIA certifications are a plus Company Overview • Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.dice.com. Apply tot his job Apply To this Job