Manager, Global Customer Service Compliance and Risk Mitigation Expert

Join blithequark and Be Part of Revolutionizing Customer Experience

At blithequark, we're driven by a passion to be Earth's most customer-centric company. Our mission is to create a place where you can find and buy anything online, and we're on the lookout for exceptionally talented individuals to help us achieve this vision. If you're a bright and driven professional looking to work hard, have fun, and make history, this is your chance to join our team as a Manager, Global Customer Service Compliance.

About the Role

The World Wide Customer Service (CS) organization at blithequark is seeking a seasoned manager to lead our Global CS Compliance team. As a Compliance Manager, you will be responsible for ensuring adherence to policies, procedures, and contractual requirements across our captive and third-party contact centers. You will be a key player in validating compliance and driving operational excellence, leveraging your expertise to mitigate risks and foster innovative solutions to complex problems.

Key Responsibilities

• Collaborate with our global CS Compliance team to perform risk assessments and deliver high-quality compliance and operational performance audits across our Global CS Network.
• Plan and scope audit projects, execute program plans, and prepare written findings and recommendations for business responses and action items.
• Dive deep into the details to develop meaningful findings, recommend root cause remediation, and track the status of remediation actions.
• Present reports to senior stakeholders, serving as a subject matter expert on blithequark policies, procedures, and contractual requirements.
• Leverage domain expertise to identify new and emerging risks, modifying the compliance program scope as needed to test associated controls.
• Facilitate collaboration with multiple third-party stakeholders to agree on solutions and verify risk mitigation.
• Develop and maintain a strong understanding of blithequark's physical security, social responsibility, and other relevant policies and procedures.

Essential Qualifications

To succeed in this role, you will need:

• A minimum of 4+ years of experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience.
• A Bachelor's degree or equivalent.
• Experience handling confidential information with discretion.
• Strong business judgment, controllership focus, and executive presence.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• 3+ years of experience in defining program requirements and leveraging data and metrics to drive improvements.
• A professional auditing qualification or similar risk or compliance credentials.
• Proficiency in SQL and Excel.
• Experience working in a fast-paced, dynamic environment with multiple stakeholders.

Skills and Competencies

To excel as a Compliance Manager at blithequark, you will need:

• Strong analytical and problem-solving skills, with the ability to dive deep into complex issues.
• Excellent communication and presentation skills, with the ability to articulate complex findings to various stakeholders.
• A collaborative mindset, with the ability to work effectively with global teams and third-party stakeholders.
• A proactive approach to identifying and mitigating risks.
• The ability to travel up to 30% (domestic and international) for business.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Compliance Manager, you will have the opportunity to:

• Develop your skills and expertise in compliance and risk management.
• Work on high-impact projects that drive business results.
• Collaborate with senior stakeholders and contribute to strategic decision-making.
• Access training and development programs to enhance your professional growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our vibrant and inclusive company culture. As a Compliance Manager, you will be part of a dynamic team that values:

• Innovation and creativity.
• Collaboration and teamwork.
• Customer obsession.
• Diversity and inclusion.

We offer a range of benefits and perks, including competitive compensation, comprehensive health insurance, and opportunities for career growth and development.

Compensation, Perks, and Benefits

blithequark offers a comprehensive compensation package that includes:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for career growth and development.
• A range of employee perks and benefits, including access to on-site fitness centers, cafeterias, and more.

Join Our Team

If you're a motivated and talented professional looking to make a difference in customer experience, we want to hear from you. Join blithequark as a Manager, Global Customer Service Compliance, and be part of a team that's revolutionizing the way customers interact with businesses. Apply now to take the first step in your journey with us!