Experienced Product Leader for blithequark InHome Client Experience - Driving Innovation & Customer Satisfaction

Join blithequark and Revolutionize the Future of Shopping

At blithequark, we're on a mission to simplify the lives of our customers by leveraging cutting-edge technologies to deliver unparalleled convenience. Our InHome team is at the forefront of this innovation, working tirelessly to eliminate the hassle of grocery shopping for busy families and individuals. As a Staff Item Supervisor, you will play a pivotal role in shaping the client delivery experience, ensuring seamless interactions from order placement to delivery.

About the Role

The InHome team is seeking an experienced Product Leader to drive the client experience forward. As a key member of our team, you will be responsible for defining and executing the product strategy, collaborating with cross-functional teams, and analyzing data to inform product decisions. Your expertise will be instrumental in elevating our customer satisfaction scores and driving business growth.

Key Responsibilities

• Define and develop a comprehensive product strategy for the InHome client experience, ensuring alignment with business objectives and customer needs.
• Create and maintain the product roadmap, prioritizing features and enhancements that drive customer satisfaction and business growth.
• Collaborate with internal stakeholders to push the boundaries of innovation and deliver exceptional client experiences across web and mobile platforms.
• Analyze progress and metrics to identify areas of success and opportunity, effectively communicating findings and recommendations to leadership.
• Establish and track key product KPIs, adjusting the product strategy as needed to meet evolving customer needs and business objectives.
• Conduct client research, translating customer needs into product requirements and business impact.
• Serve as a trusted advocate for customers, ensuring their concerns and feedback are heard and addressed.
• Launch new features on time, with a high level of quality, and in collaboration with testing and QA teams.

Essential Qualifications

To succeed in this role, you will need:

• 5+ years of experience as a product director, with a degree in computer science, engineering, business, or a related field, or equivalent relevant experience.
• Specialization in product design for client experience, from conception to launch.
• Experience driving product vision and go-to-market strategies.
• Passion for emerging technologies and a keen eye for innovation.

Preferred Qualifications

While not required, the following qualifications will make you a more competitive candidate:

• Experience working in an agile or lean environment.
• Background in last-mile product management.
• Previous startup or incubator experience, balancing technical and business requirements.
• Graduate degree in Computer Science, Engineering, Business Administration, or a related field.
• Experience creating inclusive digital experiences, with knowledge of Web Content Accessibility Rules (WCAG) 2.2 AA standards and assistive technologies.

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Competitive compensation and performance-based bonus opportunities.
• 401(k) match, stock purchase plan, and company-paid life insurance.
• Paid maternity and parental leave, PTO, and various health plans.
• Short-term and long-term disability, company discounts, and Military Leave Pay.
• Adoption and surrogacy cost reimbursement, and more.
• Live Better U, a Walmart-paid education benefit program for full-time and part-time associates.

Our Culture

At blithequark, we're committed to creating an inclusive culture that values diversity, equity, and inclusion. We believe that our associates should feel empowered to bring their whole selves to work, and we're dedicated to providing a work environment that supports their well-being and success.

Why Join blithequark?

By joining blithequark, you'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of our customers. You'll be empowered to drive innovation, develop your skills, and grow your career in a dynamic and supportive environment. If you're a motivated and customer-focused product leader looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.

As an Equal Opportunity Employer, blithequark is committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and perspectives.

Apply Now

If you're ready to join a team that's shaping the future of shopping and making a positive impact on our customers' lives, apply now to become a part of the blithequark team!