Experienced Customer Service Representative - Patient Support Center at blithequark

Transforming Healthcare through Compassionate Customer Service

At blithequark, we're revolutionizing the way healthcare is delivered by connecting people with the care, resources, and support they need to thrive. As a leader in the healthcare industry, we're committed to making a positive impact on the lives of our patients and communities. If you're passionate about delivering exceptional customer service and are driven to make a difference in the healthcare sector, we invite you to explore this exciting opportunity to join our team as a Patient Support Center Representative.

About the Role

As a Patient Support Center Representative at blithequark, you'll play a vital role in ensuring that our patients receive the highest level of care and support. Working remotely from the comfort of your own home, you'll be the primary point of contact for patients, providing them with personalized assistance, guidance, and advocacy. This is a unique chance to work in a dynamic, fast-paced environment where no two days are ever the same.

Primary Responsibilities

• Deliver Exceptional Customer Service: Provide superior customer service in every interaction, both internally and externally, ensuring that patients feel supported and valued.
• Meet Performance Goals: Consistently meet performance goals in patient satisfaction, accuracy, quality, and attendance, with metrics evaluated daily.
• Multi-Task with Ease: Utilize double monitors to efficiently manage data entry, phone etiquette, and resource utilization while maintaining proper guidelines.
• Act as a Patient Advocate: Provide services to internal and external customers involving the exchange of complex and sensitive information, acting as a patient advocate to ensure their needs are met.
• Support Team Members: Assist other Patient Support Center Representatives and Supervisors with paperwork as needed, promoting a collaborative and supportive team environment.
• Identify and Mitigate Risks: Recognize financial, medical, and legal risks during customer interactions and follow appropriate procedures to mitigate them.
• Leverage Technology: Use blithequark systems to resolve customer needs, including appointments, authorizations, claims, invoices, eligibility, benefits, appeals, and TARs.
• Document Interactions: Translate oral information into concise and accurate written documentation, ensuring that patient records are up-to-date and accurate.
• Facilitate Care Coordination: Assist new or potential members in choosing a PCP and provide general information about the medical group, as well as arrange DME, transportation, and home health care as necessary.

Essential Qualifications

• High School Diploma/GED or Equivalent Experience: A foundational education that demonstrates your ability to learn and grow.
• 2+ Years of Customer Service Experience: Proven experience in a customer service-based role, with a strong track record of delivering exceptional service.
• Microsoft Suite Proficiency: Strong proficiency with Microsoft Suite and other systems, including navigating multiple chat channels within Microsoft Teams.
• 1+ Year of Healthcare Experience: Experience working in a healthcare setting, with a deep understanding of the industry and its unique challenges.

Preferred Qualifications

• Healthcare Customer Service Experience: Previous experience working in a healthcare customer service role, with a strong understanding of the industry's nuances.
• Technical Skills: Familiarity with healthcare systems and technology, including electronic health records and care management platforms.

Skills and Competencies

To succeed in this role, you'll need to possess a unique blend of skills and competencies, including:

• Excellent Communication Skills: The ability to communicate effectively with patients, caregivers, and healthcare professionals.
• Empathy and Compassion: A deep understanding of the challenges faced by patients and their families, with a compassionate and empathetic approach.
• Analytical and Problem-Solving Skills: The ability to analyze complex information, identify solutions, and resolve issues efficiently.
• Technical Skills: Proficiency with Microsoft Suite, blithequark systems, and other technology platforms.
• Adaptability and Flexibility: The ability to adapt to changing priorities, workflows, and technologies.

Career Growth Opportunities

At blithequark, we're committed to supporting the growth and development of our team members. As a Patient Support Center Representative, you'll have opportunities to:

• Develop New Skills: Enhance your skills and knowledge through comprehensive training programs and ongoing professional development.
• Advance Your Career: Pursue career advancement opportunities within the organization, with a clear path for progression.
• Take on New Challenges: Engage in new and challenging projects, with the opportunity to take on additional responsibilities and contribute to the growth and success of the organization.

Work Environment and Company Culture

At blithequark, we're proud of our culture and work environment, which is built on a foundation of:

• Remote Work: The flexibility to work from home, with the autonomy to manage your work schedule and environment.
• Collaborative Team: A supportive and collaborative team environment, with opportunities to connect with colleagues and build meaningful relationships.
• Innovative Culture: A culture that encourages innovation, creativity, and continuous improvement.

Compensation, Perks, and Benefits

As a valued member of our team, you'll be eligible for a comprehensive compensation package, including:

• Competitive Salary: A competitive salary that reflects your experience and qualifications.
• Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and paid time off.
• Perks and Incentives: Opportunities to participate in recognition programs, receive rewards and incentives, and enjoy other perks that enhance your work experience.

Training and Work Schedule

As a Patient Support Center Representative, you'll undergo comprehensive training to prepare you for success in this role. The training schedule is as follows:

• Training: 8:00 - 4:30 PST M-F for four weeks
• Work Hours: 8:30 - 5:00 PST M-F, with occasional overtime and holiday shifts as needed
• Hours Per Week: 40 hours/week, with opportunities for overtime and flexible scheduling

Join Our Team

If you're passionate about delivering exceptional customer service and are driven to make a difference in the healthcare sector, we invite you to join our team at blithequark. As a Patient Support Center Representative, you'll play a vital role in ensuring that our patients receive the highest level of care and support. Apply now to take the first step in a rewarding and challenging career with blithequark.