Remote Customer Service Representative - Join blithequark's Mission to Protect and Connect Families, Businesses, and Communities

Introduction to blithequark

At blithequark, our legacy dates back to 1874, and we've been at the forefront of innovation ever since. As a leader in smart home security, we pride ourselves on delivering cutting-edge solutions that safeguard what matters most to our customers - their families, homes, and businesses. With a commitment to continuous improvement and a passion for making a real difference, blithequark is more than just a company; it's a community dedicated to helping save lives for a living. If you're looking for a career that puts purpose behind your paycheck, you've come to the right place.

About the Role: Remote Customer Service Representative

We're on the hunt for a skilled and compassionate Remote Customer Service Representative to join our Field & Operations Support Center team. As a key member of our customer service team, you'll be the first point of contact for both internal and external customers, providing top-notch support and resolving inquiries with efficiency and professionalism. This role is not just about answering calls; it's about delivering world-class customer service that meets and exceeds our customers' expectations.

Key Responsibilities:

• Handle approximately 100-150 inbound calls daily from internal and external customers, ensuring timely and effective resolutions.
• Provide "one call" resolution to customer inquiries, minimizing transfers and ensuring customer satisfaction.
• Make informed decisions to dispatch technicians when on-site service is required, balancing customer needs with operational efficiency.
• Navigate complex customer scenarios with ease, utilizing strong problem-solving skills and customer service expertise to prevent escalations.
• Effectively multi-task and prioritize decisions based on multiple criteria, adhering to company policies and procedures.
• Resolve customer inquiries related to appointment scheduling, SMS text confirmations, and site readiness, ensuring seamless customer experiences.
• Act as a liaison between customers and internal teams, collaborating with Productivity Specialists, Universal Agents, and the Advanced Customer Inbound workgroup to meet customer needs.

Essential Qualifications and Skills:

To succeed in this role, you'll need:

• A high school diploma or GED, demonstrating a foundational level of education.
• Superb customer service skills, with a proven track record of delivering exceptional customer experiences.
• The ability to type at least 45 words per minute, ensuring efficient data entry and communication.
• Strong problem-solving and decision-making abilities, with a keen sense of judgment and analytical thinking.
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• Proficiency in Microsoft Office, with a solid understanding of general technical knowledge and software applications.
• The ability to prioritize decisions based on multiple criteria, adhering to company policies and procedures.

Preferred Qualifications:

While not mandatory, the following qualifications can give you a competitive edge:

• Previous experience in customer service, particularly in a call center or support environment.
• Familiarity with customer relationship management (CRM) software and other relevant technology platforms.
• A background in security or a related field, providing a deeper understanding of our products and services.

What We Offer:

At blithequark, we believe in rewarding our employees for their hard work and dedication. Here's what you can expect:

• A competitive hourly rate of $15.00.
• Access to comprehensive healthcare benefits, ensuring your well-being and that of your loved ones.
• A 401(k) plan with company match, helping you plan for a secure financial future.
• Short-term and long-term disability coverage, providing peace of mind in uncertain times.
• Life insurance, offering protection for your family's financial security.
• Wellbeing benefits and paid time off, allowing you to recharge and pursue your passions.
• Up to 120 hours of accrued paid time off in your first year, with increasing accrual rates thereafter.
• 6 paid holidays, giving you time to relax and enjoy with family and friends.

Career Growth and Development:

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Remote Customer Service Representative, you'll have opportunities to:

• Develop your customer service skills, becoming a trusted expert in our products and services.
• Enhance your problem-solving and decision-making abilities, tackling complex customer scenarios with confidence.
• Build strong relationships with internal teams, collaborating to drive customer satisfaction and operational efficiency.
• Explore opportunities for career advancement, whether within customer service or in other areas of the company.

Our Culture and Work Environment:

At blithequark, we pride ourselves on a culture that values diversity, inclusivity, and teamwork. As a remote employee, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. We celebrate our differences and strive to create an environment where everyone feels valued and supported.

Join Our Team:

If you're a motivated and customer-focused individual looking for a career that makes a real impact, we want to hear from you. At blithequark, we're committed to building a team that represents a variety of backgrounds, perspectives, and skills. As an Equal Employment Opportunity (EEO) Employer, we welcome applicants from all walks of life and strive to ensure every employee and applicant feels valued. Visit our diversity page to learn more about our commitment to inclusivity.

Ready to put purpose behind your paycheck and join our mission to protect and connect families, businesses, and communities? Apply now to become a Remote Customer Service Representative at blithequark!