Experienced Remote Healthcare Customer Service Representative – Delivering Exceptional Patient Experiences and Solutions through Empathetic Support and Comprehensive Knowledge

Welcome to blithequark

At blithequark, we are dedicated to making a positive impact in the lives of millions of people through our mission-critical services and solutions. As a leader in the industry, we are committed to delivering exceptional outcomes for our clients and the communities we serve. Our team of passionate and dedicated professionals is at the heart of our success, and we are excited to invite you to join our dynamic and inclusive culture.

About the Role

We are seeking an experienced and compassionate Remote Healthcare Customer Service Representative to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional support and solutions to our patients, members, and providers. Your passion for helping others, combined with your excellent communication skills and ability to work in a fast-paced environment, will make you an invaluable asset to our team.

Key Responsibilities

• Manage a steady volume of incoming calls regarding benefits, policies, and procedures, and provide clear and concise explanations to members, providers, and employer groups.
• Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system.
• Investigate verbal complaints concerning billing, claims, or service rendered, and escalate complaints of service failures to designated departments for investigation.
• Maintain current knowledge of Member Services policies and procedures, and perform other work-related duties as assigned.

Requirements

To be successful in this role, you will have:

• A high school diploma, GED, or college degree.
• Ability to successfully complete a customer service assessment and typing test.
• Must be a US Citizen.
• Ability to successfully complete a mandatory paid training program with 100% attendance.
• Successful completion of a background check is required for this position.
• At least 1 year of Call Center experience preferred, with 1 year of face-to-face customer service experience.
• Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred.
• Must possess strong skills in organizational, time management, written and verbal communication, analytical, and problem-solving areas.
• Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer.
• Strong communication skills over the phone, with the ability to deal with problems involving several concrete variables in standardized situations.

Equipment and Workspace Requirements

To perform this role, you will need:

• A home internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
• A distraction-free and secure work environment, with the ability to hardwire your work computer directly to your home modem via Ethernet.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Remote Healthcare Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Ongoing coaching and feedback to support your career growth.
• Opportunities for advancement within the healthcare team.
• A dynamic and inclusive culture that values individuality and diversity.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a Remote Healthcare Customer Service Representative, you will be part of a team that:

• Values empathy, compassion, and exceptional patient experiences.
• Encourages open communication, collaboration, and teamwork.
• Recognizes and rewards outstanding performance and contributions.
• Supports work-life balance and flexibility.

Compensation, Perks, and Benefits

As a Remote Healthcare Customer Service Representative at blithequark, you can expect:

• A competitive hourly rate of $16.00.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Paid time off after 180 days of employment.
• Access to computer equipment and other necessary tools to perform your role.
• Ongoing training and development opportunities to support your career growth.

Conclusion

If you are a passionate and compassionate individual who is committed to delivering exceptional patient experiences, we invite you to join our team as a Remote Healthcare Customer Service Representative. With your excellent communication skills, ability to work in a fast-paced environment, and commitment to providing empathetic support, you will be an invaluable asset to our team. Apply now to take the first step in your career with blithequark and make a positive impact in the lives of millions of people.