Experienced Customer Care Agent - Phone, Online Chat, and Email Support with Opportunities for Growth and Development at Blithequark

Join the Team at Blithequark: Where Customer Service Meets Innovation and Growth

Blithequark is a pioneering online retailer in the lighting industry, renowned for its exceptional customer service and commitment to making a positive impact on people's lives. We're currently seeking highly motivated and team-oriented Customer Care Agents to join our dynamic team, with the opportunity to work remotely or in our Selinsgrove, Pennsylvania office. As a Customer Care Agent at Blithequark, you'll be at the forefront of delivering outstanding customer experiences, resolving unique problems, and contributing to the company's continued growth and success.

About Blithequark: Our Mission and Values

At Blithequark, we pride ourselves on being different from our competitors by striving to "wow" everyone we interact with in our daily business endeavors. Our mission is to provide exceptional customer service, foster a positive and inclusive work environment, and make a meaningful impact on the communities we serve. We're a team-oriented organization that values creativity, innovation, and growth, and we're looking for individuals who share our passion and commitment to excellence.

Job Summary

As a Customer Care Agent at Blithequark, you'll be responsible for providing top-notch support to our customers via phone, online chat, and email. You'll have the opportunity to create raving fans for our brand every single day, while working in a fast-paced and dynamic environment that's full of challenges and opportunities for growth. We're looking for highly motivated and adventurous individuals who are eager to learn new skills, think outside the box, and contribute to the company's continued success.

Key Responsibilities:

• Provide exceptional customer service via phone, online chat, and email, responding to customer inquiries and resolving issues in a timely and professional manner.
• Work independently to solve unique problems and provide creative solutions to customer concerns.
• Collaborate with colleagues to share knowledge, best practices, and ideas for improving customer service and overall customer experience.
• Meet and exceed sales targets, promoting Blithequark's products and services to customers and driving revenue growth.
• Stay up-to-date with product knowledge, industry trends, and company policies to provide informed and accurate support to customers.
• Participate in ongoing training and development programs to enhance skills and knowledge, and to stay current with industry best practices.

Essential Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1-2 years of customer service experience, preferably in a call center or online support environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Proficient in Microsoft Office and Google Suite, with experience with customer relationship management (CRM) software.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities.

Preferred Qualifications:

• Experience working in a remote or hybrid environment, with a strong understanding of self-motivation and time management.
• Knowledge of the lighting industry or related field, with a passion for customer service and a desire to learn and grow.
• Certification in customer service or a related field, such as ICSS or HDI.
• Bilingual or multilingual candidates are encouraged to apply.

What We Offer: Competitive Compensation, Benefits, and Opportunities for Growth

At Blithequark, we offer a comprehensive compensation package that includes:

• Competitive hourly rate of $16.00, with a $1/hour increase after 60-day provisional period.
• Quarterly bonuses and commissions on product sales, providing opportunities for additional earnings.
• 2 weeks paid time off per year (3 after 2 years), with 5 paid sick days and paid holidays.
• Comprehensive health, dental, vision, and life insurance package.
• Retirement plan with employer match, to help you plan for your future.

Work Environment and Culture: Collaborative, Dynamic, and Supportive

At Blithequark, we pride ourselves on our positive and inclusive work environment, which is full of friendly and supportive colleagues. We offer:

• Flexible work arrangements, including remote and hybrid options, to accommodate your needs and preferences.
• Ongoing training and development programs, to help you grow and succeed in your role.
• Collaborative and dynamic work environment, with opportunities for feedback, recognition, and rewards.
• Access to cutting-edge technology and tools, to help you perform at your best.

Why Join Blithequark: Opportunities for Growth, Development, and Making a Difference

At Blithequark, we're committed to making a positive impact on people's lives, and we're looking for individuals who share our passion and commitment to excellence. By joining our team, you'll have the opportunity to:

• Make a meaningful difference in the lives of our customers, by providing exceptional service and support.
• Grow and develop your skills, with opportunities for training, mentorship, and career advancement.
• Be part of a dynamic and innovative team, that's shaping the future of the lighting industry.
• Enjoy a comprehensive compensation package, with opportunities for additional earnings.

How to Apply: Take the First Step Towards a Rewarding Career at Blithequark

If you're a motivated and customer-focused individual who's looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can join our team!