Dutch B2B Technical Support Advisor (part-time, remote)

Hello Dutch Tech - Gurus Are you looking for a career change with a forward-thinking global organization? Then, come be part of an award-winning company and join a successful team that will boost your career! ManpowerGroup on behalf of its client, a global technology and services leader is looking for highly dexterous and digital-savvy Dutch speakers to work part time, 20 hours per week. HQ Location: Athens Working Model: Fully remote ️You will be reporting to Technical Support Supervisor What you will do: • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Management of incoming video-calls • Build sustainable relationships of trust through open and interactive communication • Keep records of customer interactions, process customer accounts and file documents • Ask probing question to identify the technical issue faced by the end user and support with the troubelshooting steps needed • Work 3 days per week; Monday & Wednesday 10:00-18:00, Friday 10:00-14:00 FIXED SCHEDULE Requirements What we are looking for: · Native or near-native Dutch speakers · Fluency in English · Clear Communication Skills · Tech savvy/Knowledge of MS office tools · Enthusiastic, patient, empathetic, multi-tasking and communicative Benefits Competitive compensation Rewarding bonus scheme ✅ Permanent contract Private health care benefits All candidacies will be treated with strict confidentiality. If you feel this role is for you, then waist no time! Hello Dutch Tech - Gurus Are you looking for a career change with a forward-thinking global organization? Then, come be part of an award-winning company and join a successful team that will boost your career! ManpowerGroup on behalf of its client, a global technology and services leader is looking for highly dexterous and digital-savvy Dutch speakers to work part time, 20 hours per week. HQ Location: Athens Working Model: Fully remote ️You will be reporting to Technical Support Supervisor What you will do: • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Management of incoming video-calls • Build sustainable relationships of trust through open and interactive communication • Keep records of customer interactions, process customer accounts and file documents • Ask probing question to identify the technical issue faced by the end user and support with the troubelshooting steps needed • Work 3 days per week; Monday & Wednesday 10:00-18:00, Friday 10:00-14:00 FIXED SCHEDULE Requirements What we are looking for: · Native or near-native Dutch speakers · Fluency in English · Clear Communication Skills · Tech savvy/Knowledge of MS office tools · Enthusiastic, patient, empathetic, multi-tasking and communicative Benefits Competitive compensation Rewarding bonus scheme ✅ Permanent contract Private health care benefits All candidacies will be treated with strict confidentiality. If you feel this role is for you, then waist no time! Apply tot his job Apply To this Job