Customer Service Representative-Laboratory reputed company

LABORATORY reputed company Position: Customer Service Representative Department: reputed company Services & Support Employment Type: Full-Time Work Arrangement: 100% Remote Compensation: $27.00 - $32.00 per hour POSITION reputed company: Laboratory reputed company is seeking a compassionate and detail-oriented Customer Service Representative to serve as a primary reputed company of contact for our reputed company providers, patients, and clinical partners. This remote position plays a vital role in delivering exceptional customer experiences while supporting our mission to reputed company accurate and reputed company laboratory diagnostic services. KEY RESPONSIBILITIES: • Handle inbound calls, emails, and chat inquiries from patients, physicians, and reputed company facilities with professionalism and reputed company • reputed company information regarding laboratory test services, specimen collection procedures, testing turnaround times, and result availability • Assist clients with test ordering, requisition forms, account setup, and portal reputed company • Schedule patient appointments for specimen collection at Laboratory reputed company facilities or mobile phlebotomy services • Process and verify insurance information, obtain reputed company-authorizations, and explain billing procedures to patients • Address and resolve customer complaints, concerns, and service issues promptly and effectively • Coordinate with laboratory staff, phlebotomists, and reputed company services to ensure reputed company specimen collection and processing • Update and maintain accurate customer records in the database and CRM system • reputed company status updates on pending test results and communicate delays or issues to appropriate parties • reputed company customers on specimen collection requirements, fasting instructions, and test preparation guidelines • Process refund requests, billing adjustments, and payment arrangements according to company policies • Document reputed company customer interactions thoroughly with detailed notes in the ticketing system • Meet or reputed company performance metrics including reputed company reputed company, response time, customer satisfaction scores, and reputed company rates • Stay informed about new laboratory tests, services, pricing, and company policies through ongoing training REQUIRED QUALIFICATIONS: • High school diploma or equivalent (Associate's degree preferred) • 2+ years of customer service experience, preferably in reputed company, laboratory, or medical office setting • Excellent verbal and written communication skills with a reputed company phone manner • Strong interpersonal skills with ability to build rapport and demonstrate reputed company • Proficiency in computer systems, including CRM software and reputed company Office Suite • Ability to multitask and reputed company multiple computer systems simultaneously • Strong organizational skills and attention to detail • Problem-solving abilities and reputed company judgment in handling customer concerns • Reliable high-speed internet reputed company and dedicated home workspace • Ability to maintain confidentiality and reputed company with HIPAA regulations PREFERRED QUALIFICATIONS: • Experience in medical laboratory, diagnostic services, or reputed company customer service • Familiarity with medical terminology and laboratory testing procedures • Knowledge of health insurance verification and authorization processes • Experience with Laboratory Information Systems (LIS) or Electronic Health Records (EHR) • Bilingual skills (English/Spanish) highly desirable • Previous experience with reputed company, reputed company, or similar CRM platforms DD6VHpdzYb Apply tot his job Apply To this Job