Salesforce Administrator

Hiring: W2 Candidates Only Visa: Open to any visa type with valid work authorization in the USA Level: Mid to Lead positions Key Responsibilities of a Senior Salesforce Technology Specialist: (Administrator/Developer/Architect): • Platform Administration and Management: Administering and maintaining the Salesforce platform, including user access, data management, and system security. • Customization and Configuration: Customizing Salesforce to meet specific business needs, including creating custom objects, fields, and workflows. • Process Automation: Developing automated processes to streamline workflows and enhance efficiency. • Integration and Development: Facilitating integration between Salesforce and other systems, and potentially contributing to development efforts using APEX/Visualforce. • User Support and Training: Providing technical support, troubleshooting, and end-user training. • Strategic Planning and Optimization: Collaborating with stakeholders to define business requirements and design strategic improvements in Salesforce. • Staying Current with Salesforce Best Practices: Keeping up-to-date on the latest Salesforce releases and best practices. • Documentation and Change Management: Creating and maintaining documentation for Salesforce processes and changes, and assisting with change management. Key Responsibilities: • Administer and maintain Salesforce platform (Sales Cloud, Service Cloud, etc.), including user setup, profiles, roles, permissions, and security settings. • Manage and improve custom objects, page layouts, workflows, validation rules, reports, dashboards, and automation tools (e.g., Process Builder, Flow). • Lead Salesforce system upgrades, data imports/exports, deduplication efforts, and system integrations. • Collaborate with business stakeholders to gather requirements, design solutions, and implement enhancements that drive business value. • Design end-to-end Salesforce architecture solutions across Sales Cloud, Service Cloud, Experience Cloud, and other platform products. • Provide technical leadership on Salesforce initiatives, including complex integrations, custom development, and third-party solutions. • Develop and maintain architectural documentation, data models, and integration diagrams. • Translate business requirements into scalable, future-proof Salesforce solutions. • Evaluate and recommend tools and technologies from Salesforce AppExchange and external vendors. • Develop and maintain Salesforce development best practices including Apex, LWC/Aura components, SOQL, and DevOps pipelines. • Implement complex business logic, custom UI components, and integrations with external services (using REST/SOAP APIs). • Lead deployment processes across sandboxes and production using CI/CD tools (e.g., Salesforce DX, Jenkins, Copado, Gearset). • Maintain version control and branching strategies. • Ensure test coverage, perform code reviews, and manage release cycles. • Collaborate with business stakeholders, product owners, developers, and administrators to drive architectural decisions and platform governance. • Lead code reviews and ensure adherence to security, scalability, and performance standards. • Stay current on Salesforce releases, new features, and industry trends to continuously improve platform capabilities. • Provide guidance on Salesforce Center of Excellence (CoE) practices, including design standards, technical governance, and data stewardship. • Serve as the point of contact for Salesforce-related support, troubleshooting, and escalations. • Maintain system documentation, training materials, and standard operating procedures. • Participate in or lead projects involving Salesforce development, integration, and deployment. • Collaborate with client stakeholders to define requirements, and deliverables, and set and handle expectations. • Translate business requirements into well-architected solutions that best leverage the Salesforce platform. • Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states. • Provide oversight and governance of Salesforce projects. • Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed. • Handle the technical delivery of custom development, integrations, and data migration elements of Salesforce implementation. • Maintain a target billable utilization aligned to the role. • Ability to understand a project and deep dive to debug issues. • From time-to-time, the architect may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects. Skill Required / Desired Bachelor's degree from an accredited college or university Required Experience as a Salesforce.com administrator Required Certified Salesforce Administrator Required Sales Cloud, Service Cloud, and Admin certifications Highly desired Apex, LWC/Aura components, SOQL, and DevOps experience. Required Knowledge of Salesforce Center of Excellence (CoE) practices. 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