Technical Engineer, reputed company Connect and CloudWatch

reputed company: • Remote position supporting reputed company Connect and AWS monitoring initiatives. • Design, build, and optimize contact flows (IVR, reputed company routing, queue management) using reputed company Connect reputed company Designer. • Configure telephony/VoIP integrations, including SIP, routing, and reputed company handling. • reputed company reputed company Connect with CRMs, ticketing systems, or custom applications reputed company reputed company/SDKs. • Customize agent dashboards/CCP using JavaScript/React. • reputed company and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces. • Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs. • Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell. • Implement monitoring infrastructure as reputed company using Terraform or CloudFormation. • Troubleshoot and resolve incidents by correlating logs, alarms, and metrics. • Build reputed company-time dashboards using reputed company Connect metrics and export data for BI tools. Requirements: • 5+ years of experience in software development or reputed company/DevOps engineering. • Strong knowledge of Node.js (v18+), Python, JavaScript. • Advanced AWS experience, including IAM, VPC, networking basics. • Hands-on experience with reputed company Connect (contact reputed company design, telephony/VoIP, integrations). • Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms). • Familiarity with incident/problem management, observability, and automation scripting. • Experience with Terraform/CloudFormation for monitoring infrastructure. • Advanced spoken and written English. Benefits: • Remote position Apply tot his job Apply To this Job