Domestic Violence Hopeline Advocate - Remote Opportunity to Empower Survivors and End Intimate Partner Violence in King County, WA

Join New Beginnings: Empowering Survivors and Mobilizing Community Action Against Domestic Violence

New Beginnings is a pioneering organization dedicated to empowering survivors of domestic violence and mobilizing community awareness and action to end intimate partner violence. We're committed to creating a meaningful, welcoming, and equitable workplace that values diverse voices, experiences, and perspectives. As an equal opportunity employer, we strongly encourage applications from survivors, Black, Indigenous, people of color, LGBTQIA+ individuals, and other underrepresented groups.

About the Domestic Violence Hopeline (DVHopeline)

The DVHopeline is the centralized domestic abuse helpline in King County, providing critical support and resources to individuals experiencing intimate partner violence. As a DVHopeline Advocate, you will play a vital role in delivering compassionate, trauma-informed advocacy services, advancing survivors' journeys to autonomy, safety, and freedom.

Job Summary

We're seeking a dedicated and experienced Domestic Violence Hopeline Advocate to join our remote team. As a DVHopeline Advocate, you will provide culturally responsive and trauma-informed support, information, and referrals to callers on our 24-hour DVHopeline. This is a remote position requiring a private, quiet workspace and a strong commitment to supporting survivors of domestic violence.

Key Responsibilities

• Staff a dedicated Help Line schedule, providing domestic violence information, crisis intervention, emotional support, safety planning, and resource coordination to callers and community members via phone or chat.
• Explore additional service needs of callers and facilitate referrals to relevant gender-based violence and other organizations.
• Provide information and support to friends, family, employers, human service, and medical professionals seeking to support domestic violence survivors.
• Incorporate survivor-centered, trauma-informed, and culturally responsive best practices into supportive services.
• Maintain extensive knowledge of community resources and positive working relationships with other domestic violence and service agencies.
• Enter accurate and complete service data into the agency database and respond to data needs identified by management.
• Participate in staff meetings, Helpline team meetings, agency retreats, and other activities as required.
• Attend and document live and self-study trainings to ensure compliance with Washington Administrative Code (WAC) annual training requirements.

Essential Qualifications

• A minimum of one year of experience providing survivor-centered advocacy and/or crisis line coverage, with domestic violence-specific experience preferred.
• Commitment to the mission of New Beginnings and the needs of domestic violence survivors.
• Knowledge of the dynamics of domestic violence and the impact of trauma on survivors and their children.
• Demonstrated ability to work with diverse survivors in a welcoming, supportive, and culturally responsive manner.
• English fluency is required; fluency in additional languages (e.g., Spanish, Chinese, Vietnamese, Russian, Ukrainian, Amharic, Somali, Tigrinya, Punjabi, Hindi) is preferred.
• Ability to maintain participant confidentiality and engage in wellness and self-care activities to manage secondary trauma.

Preferred Qualifications

• Bilingual or multilingual skills.
• Experience working with survivors from diverse backgrounds, including BIPOC and LGBTQIA+ communities.
• Knowledge of anti-oppression principles and social justice frameworks.
• Proficient in Microsoft Office applications, with typing skills at 50 wpm or higher.

What We Offer

New Beginnings provides a comprehensive compensation package, including:

• A competitive hourly rate starting at $30.69.
• 85% paid medical, dental, and vision benefits.
• 100% paid Optum EAP (Employee Assistance Program) and life insurance.
• Paid monthly trainings and 29 days of paid leave annually.
• 11 paid holidays and a range of other benefits, including 403(b), flexible spending account, health savings account, and professional development assistance.

Work Environment and Company Culture

As a remote organization, we offer a flexible and comfortable work environment that allows you to work from the comfort of your own home. We're committed to creating a culture that values diversity, equity, and inclusion, and we're dedicated to supporting the well-being and growth of our staff.

Career Growth Opportunities and Learning Benefits

At New Beginnings, we're committed to supporting the professional growth and development of our staff. As a DVHopeline Advocate, you'll have access to ongoing training and development opportunities, including monthly trainings and professional development assistance. You'll also be part of a dynamic team that is passionate about ending domestic violence and supporting survivors.

How to Apply

If you're passionate about supporting survivors of domestic violence and committed to creating a more just and equitable society, we encourage you to apply for this exciting opportunity. To apply, please email your resume and cover letter to jobs@newbegin.org, including three professional references. In your cover letter, please address your interest in this position and how your experience fits with the qualifications listed above, with a particular emphasis on how you've integrated a trauma-informed, client-centered approach into your work.

Only complete applications will be given full consideration. New Beginnings conducts background checks for all positions and will discuss results with applicants as needed.

Take the Next Step

Are you ready to join a team that's dedicated to creating a world free from domestic violence? Apply now and let's discuss how you can become a vital part of our success story.