Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative at blithequark - Lead and Workflow Management for Home Improvement

Join blithequark as a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative

Are you looking for a flexible and rewarding customer service role that offers the opportunity to work from home and grow with a dynamic company? blithequark, a leader in Lead and Workflow Management for the Home Improvement industry, is seeking a highly skilled and motivated Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative to join their team. As a key member of blithequark's customer service team, you will be responsible for providing exceptional service to customers, ensuring a positive experience, and driving business success.

Why Consider This Job Opportunity at blithequark?

At blithequark, we offer a range of benefits and perks that make our company an attractive place to work. Some of the highlights include:

• Flexible Work Arrangement: Work from home after onboarding, allowing you to balance your work and personal life effectively.
• Comprehensive Benefits: Enjoy a $15,000 Life Insurance policy, company-paid, to provide peace of mind for you and your loved ones.
• Retirement Savings: Be eligible for our 401K plan after 1 year of service, with a company match of up to 4% to help you save for your future.
• Rewarding Incentives: Participate in weekly and monthly gift card drawings and contests for meeting goals, adding a fun element to your work.
• Career Growth: Take advantage of our career learning and development programs to enhance your skills and advance your career.
• Casual Dress Code: Enjoy a relaxed dress code that allows you to be comfortable while working.

What To Expect (Job Responsibilities)

As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative at blithequark, your key responsibilities will include:

• Answering incoming calls and responding to customer requests in a timely and professional manner.
• Booking appointments for members with a high degree of data accuracy, ensuring seamless customer experiences.
• Maintaining excellent written and verbal communication skills on a consistent basis, providing clear and concise information to customers.
• Identifying and escalating issues to supervisors as needed, ensuring prompt resolution of customer concerns.
• Adapting to fast-changing guidelines while assisting customers, demonstrating flexibility and a customer-centric approach.

What Is Required (Qualifications)

To be considered for this role, you must meet the following essential qualifications:

• High school graduate or G.E.D., demonstrating a foundational level of education.
• A minimum of one year of experience in an inbound or outbound call center or retail environment, showcasing your ability to handle customer interactions.
• Excellent oral and written communication skills, with the ability to articulate complex information clearly.
• The ability to multitask while speaking on the phone and using a computer, ensuring efficient handling of customer requests.
• The ability to pass a background check, ensuring a safe and secure working environment.

How To Stand Out (Preferred Qualifications)

To stand out as a candidate, you will ideally possess the following preferred qualifications:

• The ability to type at least 25 words per minute, enabling you to efficiently document customer interactions.
• Experience in providing exceptional customer service and maintaining established quality requirements, demonstrating a commitment to customer satisfaction.

Skills and Competencies Required for Success

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Customer Service Skills: A strong customer-centric approach, with the ability to empathize with customers and provide solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly.
• Technical Skills: Proficiency in using computer systems and software, with the ability to multitask and adapt to new technology.
• Problem-Solving Skills: The ability to identify and resolve customer issues promptly, with a proactive approach to problem-solving.
• Flexibility: The ability to adapt to fast-changing guidelines and priorities, demonstrating flexibility and a willingness to learn.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our employees. As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative, you will have access to a range of career learning and development programs, designed to enhance your skills and advance your career. Our programs include:

• Training and onboarding programs to ensure you have the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback to help you grow and develop in your position.
• Opportunities for career advancement, with a clear path for progression within the company.

Work Environment and Company Culture Highlights at blithequark

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote or hybrid employee, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our work environment is designed to support your success, with:

• A flexible work arrangement that allows you to balance your work and personal life.
• A casual dress code that promotes comfort and relaxation.
• A culture of recognition and reward, with opportunities to participate in gift card drawings and contests.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation and benefits package that reflects our commitment to supporting the well-being and financial security of our employees. Our benefits include:

• A competitive hourly rate for your part-time work.
• A $15,000 Life Insurance policy, company-paid, to provide peace of mind for you and your loved ones.
• Eligibility for our 401K plan after 1 year of service, with a company match of up to 4% to help you save for your future.
• Opportunities to participate in weekly and monthly gift card drawings and contests, adding a fun element to your work.

Join Our Team at blithequark

If you are a motivated and customer-focused individual looking for a flexible and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative, you will be part of a dynamic team that is shaping the future of Lead and Workflow Management for the Home Improvement industry. Apply now to take the first step in your career journey with blithequark.