Experienced French Bilingual Customer Service Specialist – Remote Work Opportunity for Career Growth and Development

Introduction to KellyConnect

KellyConnect is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers. We are passionate about creating a work environment that is inclusive, supportive, and empowering, where our team members can thrive and grow. As a remote French Bilingual Customer Service Specialist, you will be an integral part of our team, providing top-notch support to our clients' customers and helping us achieve our mission of excellence.

Job Overview

We are seeking a highly skilled and motivated French Bilingual Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support via phone, email, or chat. If you are a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering outstanding service, we want to hear from you.

Key Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide exceptional customer service, ensuring that all interactions are handled with empathy, understanding, and a customer-centric approach
• Utilize active listening and critical thinking skills to resolve complex customer issues
• Investigate and resolve billing and fraudulent activity concerns
• Process account requests and provide guidance on product features and technical issues
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Document customer interactions and maintain accurate records of all customer contacts
• Participate in ongoing training and development to enhance skills and knowledge

Essential Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent required
• Fluency in both French and English (written and verbal)
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong digital literacy and proficiency in Microsoft Office applications
• Reliable internet connection with a minimum download speed of 40 mbps
• Ability to work from home and maintain a dedicated workspace

Preferred Qualifications:

While not essential, the following qualifications are preferred:

• Previous customer service experience, preferably in a call center environment
• Familiarity with iOS and/or MacOS, or comparable technology
• Experience with customer relationship management (CRM) software
• Knowledge of customer service principles and practices

Skills and Competencies:

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong digital literacy and proficiency in Microsoft Office applications
• Ability to work independently and as part of a team
• Strong attention to detail and ability to maintain accurate records
• Ability to handle confidential and sensitive information with discretion

Career Growth Opportunities: