Experienced German Speaking Customer Service and Sales Advisor for a Leading Healthcare Industry Player – Full Time Permanent Opportunity with Competitive Salary and Benefits

Introduction to the Role and Company

Origin Multilingual is proud to announce an exciting opportunity for a German Speaking Customer Service and Sales Advisor to join a renowned industry leader in the healthcare sector. This full-time, permanent position offers a unique chance to be part of a dynamic team that prioritizes delivering top-quality service to both existing and new clients. As a key member of the customer service team, you will play a pivotal role in ensuring customer satisfaction, resolving queries, and promoting products to a diverse clientele.

Key Responsibilities and Expectations

In this role, you will be responsible for handling inbound and outbound calls on a daily basis, ensuring that each customer interaction is of the highest quality. Your key responsibilities will include:

• Answering calls from existing and new customers in a professional and courteous manner
• Proactively addressing all customer queries and concerns, providing timely and effective solutions
• Taking orders and bookings via external and internal calls, ensuring accuracy and efficiency
• Managing email queries, responding promptly to customer inquiries and issues
• Demonstrating extensive knowledge of all product ranges, providing expert advice and recommendations to customers
• Facilitating calls from both B2B and B2C clients, adapting your approach to meet the unique needs of each customer segment
• Building rapport with customers, establishing trust and fostering long-term relationships

Personal Specification and Requirements

To be successful in this role, you will need to possess the following competencies and qualifications:

• Previous experience in a customer-facing role, preferably in a similar industry or setting (although not essential)
• Fluency in German, with excellent communication and interpersonal skills
• Self-motivation and a 'can-do' attitude, with a strong focus on delivering high-quality results
• Attention to detail, with the ability to multitask and prioritize tasks effectively
• Computer literacy, with proficiency in using various software applications and systems
• A passion for delivering exceptional customer service, with a customer-centric approach

Shift Patterns and Salary Information

We are offering three different shift patterns, each with a competitive salary and benefits package. The shift patterns are as follows:

• Shift 1: £25,000 per year, with a 5-week rotational shift pattern (Monday to Friday, 07:00-15:15, and Saturday, 07:30-15:45)
• Shift 2: £25,075 per year, with a 5-week rotational shift pattern (Monday to Friday, 07:00-15:15, and Saturday, 11:45-20:00)
• Shift 3: £27,350 per year, with a fixed shift pattern (Monday to Friday, 11:45-20:00, and Saturday, 08:00-16:15)

You have the flexibility to apply for one, a combination, or all of the available shifts, depending on your preferences and needs.

Additional Benefits and Perks

In addition to a competitive salary, you will also be eligible for a range of benefits and perks, including:

• Contributory pension scheme of up to 6%
• Opportunity to buy and sell holiday
• Gym membership discounts
• Contributory hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers

Career Growth Opportunities and Learning Benefits

As a valued member of our team, you will have access to ongoing training and development opportunities, designed to help you grow and succeed in your role. You will be supported by a dedicated team of professionals who are passionate about delivering exceptional customer service and driving business results.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and teamwork. We believe in fostering a positive and supportive work environment, where everyone feels valued and empowered to contribute their best. As a remote worker, you will have the flexibility to work from the comfort of your own home, with the option to visit our office once a month.

Conclusion and Call to Action

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we want to hear from you. This is a unique opportunity to join a leading healthcare industry player, with a competitive salary and benefits package. Don't miss out on this chance to take your career to the next level – apply now and become a part of our dynamic team!

To apply, please submit your application without delay. We look forward to hearing from talented candidates like you.