Experienced Customer Experience Professional for Remote Work in EST Time Zone – Delivering Exceptional Support Across Multiple Channels

Introduction to blithequark

At blithequark, we are dedicated to providing an outstanding customer experience that sets us apart from the rest. As a leader in our industry, we understand the importance of delivering exceptional support to our customers across multiple channels of communication. Our mission is to create a seamless and personalized experience for every customer, and we are looking for talented individuals to join our team as Customer Experience Professionals. In this role, you will have the opportunity to work remotely in the EST time zone and be part of a dynamic team that is passionate about delivering superior customer service.

Job Overview

The primary purpose of this role is to provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. As a Customer Experience Professional at blithequark, you will be responsible for communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers. You will deliver effective, customer-centric support across multiple channels of communication, including phone, email, chat, and text, while supporting all contact center programs.

Key Responsibilities

• Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage blithequark
• Navigates several computer systems simultaneously and multitasks efficiently in order to accurately input data while gathering necessary information to address customer inquiries
• Determines and assists with all customer needs, including purchase needs, status inquiries, service needs, feedback on store experience, or general blithequark inquiries
• Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions
• Leverages problem-solving skills and remains calm under pressure to resolve increasingly complex problems
• Recognizes and acts on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions
• Connects on a personal level and shows empathy in order to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy
• Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires
• Listens attentively to customers in order to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems
• Practices continuous learning and self-development by remaining actively engaged in ongoing learning of blithequark's business and Contact Center resources in order to effectively carry out activities

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this role, blithequark requires a minimum home internet speed of 20 mb/s DOWNLOAD, 5mb/s UPLOAD. You can run an internet speed test on a computer using your home internet network (do not use a cell phone or blithequark device). Go to Google Internet Speed Test to verify your speeds.

Required Education/Experience:

• H.S. Diploma or Equivalent
• 1 year customer service or sales experience
• Proficiency using basic computer tools and navigating between application
• Intermediate/advanced knowledge of customer service, reading, writing

Skills and Competencies

In order to be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should be comfortable navigating multiple computer systems and have a strong attention to detail. Additionally, you should be able to work independently and as part of a team, and be willing to learn and adapt to new technologies and processes.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Professional, you will have access to ongoing training and development opportunities, including mentorship programs, workshops, and online courses. You will also have the opportunity to advance within the company and take on new challenges as you grow and develop in your role.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of respect, empathy, and teamwork, and we strive to create a workplace where everyone feels valued and appreciated. As a remote worker, you will be part of a virtual team that is connected and collaborative, and you will have the opportunity to participate in virtual events and activities that promote team building and camaraderie.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a hourly rate of $14.77 - $24.63 per hour, depending on location and experience. We also offer a range of benefits, including health insurance, retirement savings, and paid time off. Additionally, we offer a variety of perks, including discounts on products and services, and opportunities for professional development and growth.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Experience Professional position at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, and to be part of a dynamic and supportive team that is passionate about delivering exceptional customer service. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply today!