Experienced Customer Service Representative - Inbound & Outbound Call Handling, Product Support, and Client Relations at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences and Grow Your Career

Blithequark is a leading provider of business solutions and employment opportunities, with a rich history spanning over 50 years. Our dynamic call center is rapidly expanding, and we're seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our Customer Contact Services (CCS) team, you'll play a vital role in delivering exceptional customer experiences, providing product information, and resolving technical issues for a diverse range of clients.

About Blithequark and Our Industry

Blithequark operates in the customer service and business solutions industry, providing top-notch services to various clients across different sectors. Our company culture is built on the principles of exceptional customer service, teamwork, and continuous learning. We're committed to creating a positive and inclusive work environment that fosters growth, innovation, and employee satisfaction.

Job Summary

As a Customer Service Representative at Blithequark, you'll be the voice of our clients, providing polite and professional support to customers via inbound and outbound calls. You'll work with a variety of companies, including medical offices, law offices, service providers, and more. This is not a telemarketing position, and we're looking for individuals who are passionate about delivering exceptional customer service and building strong relationships with clients.

Key Responsibilities:

• Deliver exceptional customer service to all callers, ensuring a positive and memorable experience
• Answer incoming calls in a timely manner, identifying callers' needs and resolving issues efficiently
• Provide customers with accurate product and service information, adhering to company scripts and procedures
• Accurately process online reservations and document call information and interactions
• Maintain a knowledge base of evolving products and services, identifying and escalating issues to supervisors as needed
• Maintain Quality Assurance standards, ensuring consistency and excellence in all customer interactions
• Participate in ongoing training for all Blithequark client programs and accounts, staying up-to-date on the latest developments and best practices
• Other duties as assigned, with a focus on supporting the team and achieving business objectives

Essential Qualifications:

• High school diploma or equivalent required
• One year of call center or customer service experience, with a proven track record of delivering exceptional customer service
• Working knowledge of computer software and skills, including navigation and typing skills to manage multiple programs, platforms, and systems
• Strong knowledge of customer care processes and techniques, with the ability to identify, understand, and protect confidential information
• Strong verbal, written, and documentation skills, with the ability to communicate effectively with customers and colleagues
• Ability to cross-train and multitask in multiple programs, with a focus on flexibility and adaptability
• Dependable and fluent in English, with a strong work ethic and commitment to excellence

Preferred Qualifications:

• Previous experience in a call center or customer service environment, with a focus on inbound and outbound calls
• Familiarity with customer relationship management (CRM) software and other customer service tools
• Excellent problem-solving and analytical skills, with the ability to resolve complex issues and provide creative solutions
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues

C Career Growth Opportunities and Learning Benefits:

At Blithequark, we're committed to supporting the growth and development of our employees. As a Customer Service Representative, you'll have access to:

• Ongoing training and development programs, including coaching and mentoring
• Advancement opportunities, with a focus on promoting from within
• Cross-training and upskilling opportunities, allowing you to expand your skills and expertise
• A dynamic and supportive work environment, with a focus on teamwork and collaboration

Work Environment and Company Culture:

At Blithequark, we pride ourselves on creating a positive and inclusive work environment that fosters growth, innovation, and employee satisfaction. As a remote employee, you'll have the flexibility to work from home, with access to:

• State-of-the-art equipment and technology, including a provided workstation and software
• A dynamic and supportive team, with regular check-ins and feedback
• A culture of recognition and reward, with employee events and activities

Compensation and Benefits:

We offer a comprehensive compensation package, including:

• Competitive hourly rate, with opportunities for advancement and growth
• Medical, dental, and vision insurance, with a focus on employee well-being
• 401(k) retirement plan, with company match and opportunities for growth
• Paid time off, with a focus on work-life balance
• Life insurance and holiday incentive pay, with a focus on employee security and recognition

Ideal Availability:

We're looking for individuals with a flexible schedule, including:

• Monday - Friday: 6:00 AM - 9:00 PM CST
• Saturday: 8:00 AM - 10:00 PM CST
• Sunday: 8:00 AM - 6:00 PM CST
• A minimum of 8 hours of weekend availability required

Training and Onboarding:

We offer a comprehensive two-week mandatory remote training program, starting on Monday, September 23rd, with a schedule of Monday - Friday, 8:00am - 4:30pm CST. Attendance during training is mandatory, and we're committed to supporting your success and growth.

How to Apply:

If you're passionate about delivering exceptional customer service and growing your career, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to join our team and start your journey with us!