Experienced Full-Time Customer Service Representative - Loyalty Focus, Work From Home, USA - Delivering Exceptional Experiences with blithequark

Join the blithequark Team and Revolutionize Customer Engagement from the Comfort of Your Home

blithequark is a global leader in communications and technology, and we're on the hunt for talented Customer Service Representatives to join our team. As a member of our Work From Home team, you'll have the opportunity to redefine how our customers interact with our latest product offerings, media, and entertainment. You'll be the voice of blithequark, delivering a best-in-class customer experience that exceeds expectations.

About blithequark

At blithequark, we're passionate about connecting people and making a positive impact on their lives. Our company culture is built on a foundation of innovation, teamwork, and customer obsession. We're committed to providing our customers with exceptional experiences, and we're looking for talented individuals like you to help us achieve our mission.

Job Summary

As a Customer Service Representative - Loyalty Focus, you'll play a critical role in cultivating relationships and retaining customers. You'll take an empathetic and consultative approach to resolve complex issues, persuade customers to maintain their services, and offer additional products and services. Your success will depend on your ability to listen actively, communicate effectively under pressure, and utilize your extensive knowledge of our products and services to deliver solutions.

Key Responsibilities:

• Efficiently navigate between multiple systems to resolve complex customer concerns related to one or more products or services
• Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
• Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
• Utilize virtual communication tools to engage your manager or support team for assistance
• Remain proficient in explaining customer bills, managing billing, rate plan, and feature matters for one or more products or services
• Perform basic troubleshooting for one or more products or services
• Adhere to a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service

Work Schedule and Requirements

This is a full-time position (40 working hours per week). Hours of operation are subject to change, including possible Mandatory Overtime when business needs require. Current business hours are:

• Monday - Friday: 7:00 am to 9:00 pm CST
• Saturday and Sunday: 8:00 am to 9:00 pm CST

Initial training/nesting hours are Monday - Friday, 9:00 am to 6:00 pm (~3 months). Attendance is Mandatory Daily. Post-training/nesting hours will shift to later hours that could include Saturday and/or Sunday.

Qualifications and Requirements

Work From Home Requirements:

• Must have verified internet service with a minimum of 18 mb download and 12mb upload speed
• Must have an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
• Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• Participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Expected Qualifications:

• Excellent communication and listening skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Basic computer skills and ability to learn new systems and software

What We Offer

At blithequark, we're committed to providing our employees with a competitive compensation package and opportunities for career growth. Here are some of the benefits and perks you can expect:

Compensation:

• Starting salary up to $41,035 per year
• Representatives can earn up to $47,035 for total starting salary based on sales performance

Benefits:

• Medical, dental, and vision coverage
• 401(k) plan
• Tuition reimbursement
• Paid time off
• 50% employee discount on eligible blithequark wireless plans, internet, and phone services

Career Growth and Learning Opportunities

At blithequark, we're committed to helping our employees grow and develop their skills. Here are some of the opportunities you can expect:

• Paid training and resources to encourage career growth
• Ongoing coaching and feedback
• Opportunities for advancement and professional development

Why Join blithequark?

Here are just a few reasons why you should consider joining our team:

• Opportunity to work from home and have a better work-life balance
• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Chance to be part of a dynamic and innovative team

How to Apply

If you're ready to join our team and start delivering exceptional customer experiences, apply today! To be considered for this role, you must reside in one of the following states: SD, IL, IN, or WI.

Don't miss this opportunity to join the blithequark team and start your career in customer service. Apply now and take the first step towards a rewarding and challenging career!