**Experienced Live Chat Representative – Delivering Exceptional Customer Service in a Fast-Paced Environment**

Are you a customer service enthusiast with a passion for delivering outstanding experiences? Do you thrive in a dynamic and growing environment where no two days are the same? If so, we invite you to join the team at blithequark as an Experienced Live Chat Representative. In this role, you will be the face of our brand, interacting with prospective patients through live chat conversations, providing timely and accurate information, and connecting them with our practice-based professionals who will work on booking in-person consultations. **About blithequark** blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to revolutionize the way patients interact with healthcare professionals, making it easier for them to access quality care. We are a fast-paced and growing organization that values excellence, innovation, and customer satisfaction. Our team is passionate about delivering exceptional experiences, and we are looking for like-minded individuals to join our ranks. **Key Responsibilities** As an Experienced Live Chat Representative at blithequark, you will be responsible for: * Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations * Managing multiple chat-based conversations in real time while providing timely responses * Following our lead journey process as applicable * Focusing on quantity: responding effectively to 100% of live chats * Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information * Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals * Assisting with PL efforts for other practice locations as needed * Providing accurate information, including starting prices or other approved information * Qualifying leads * Assisting in any sales-related administrative tasks as needed or as assigned * Participating in other ad hoc projects and tasks as assigned **Essential Qualifications** To succeed in this role, you will need: * At least 1 year of sales experience, preferably in inside sales and/or remote positions * Experience using a CRM tool, preferably Intercom or Salesforce * Typing speed of 60 words per minute * Ability to manage multiple live chat conversations at any given time while providing outstanding customer service * Proficiency in Microsoft Office and Google Suite * Excellent verbal and written communication * Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations * Strong organizational and multitasking skills * Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude **Preferred Qualifications** While not essential, the following qualifications would be a huge plus: * Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between) * Availability for training from 9am-5pm local time * Availability to work on a Saturday or Sunday (huge plus if available on both weekend days!) **Skills and Competencies** To excel in this role, you will need to possess: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to learn new techniques and adapt to changing situations * Strong organizational and time management skills * Ability to work independently and as part of a team * Self-motivation, adaptability, and a positive attitude **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As an Experienced Live Chat Representative, you will have opportunities to: * Develop your skills and knowledge in customer service, sales, and communication * Participate in training programs and workshops to enhance your performance * Collaborate with other teams and departments to gain a broader understanding of our organization * Take on new challenges and responsibilities as you grow and develop in your role **Work Environment and Company Culture** blithequark is a dynamic and growing organization that values innovation, excellence, and customer satisfaction. Our team is passionate about delivering exceptional experiences, and we are looking for like-minded individuals to join our ranks. As an Experienced Live Chat Representative, you will be part of a fast-paced and collaborative environment where: * You will have the opportunity to work with a talented and diverse team * You will be encouraged to share your ideas and contribute to our growth and development * You will have access to cutting-edge technology and tools to enhance your performance * You will be recognized and rewarded for your achievements and contributions **Compensation, Perks, and Benefits** As an Experienced Live Chat Representative at blithequark, you can expect: * Competitive salary and benefits package * Opportunities for career growth and advancement * Recognition and rewards for your achievements and contributions * Access to cutting-edge technology and tools to enhance your performance * Collaborative and dynamic work environment **How to Apply** If you are a customer service enthusiast with a passion for delivering outstanding experiences, we invite you to apply for the Experienced Live Chat Representative role at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job