**Experienced Customer Success Specialist – E-commerce & Product Design Expert**

At blithequark, we're on a mission to revolutionize the e-commerce experience for users worldwide. As a product company with a strong presence in Singapore and Vietnam, we're committed to helping brands create seamless, delightful, and user-friendly online experiences. With a team of talented individuals who are passionate about learning and growth, we're looking for a seasoned Customer Success Specialist to join our ranks and help us achieve our vision. **Why We're Looking for You** We're seeking an experienced Remote Technical Support Specialist to join our team in this high-growth stage. As a customer-facing support engineer, you'll be responsible for providing live-chat based technical support to corporate customers, ensuring ticket resolution, and delivering exceptional customer satisfaction. Your primary working hours will be from 9:00 am to 6:00 pm EST, Sunday to Thursday, covering North American business hours. **Why You're a Great Match** If you're passionate about solving problems, helping people, and taking initiative, we want to hear from you. As a self-starter with excellent communication skills, you'll thrive in our collaborative and supportive environment. We're looking for someone who is: * Passionate about solving problems and helping people * An excellent communicator who ensures nothing slips through the cracks * A self-starter who loves taking initiative and seeing things through to completion * Curious and eager to learn and grow your skills * Proud of the quality and craftsmanship of your work **Your Key Responsibilities** As a Customer Success Specialist, you'll be responsible for: * Providing New User Education: Welcome new users and deliver thorough answers to questions that may arise as they learn the app * Troubleshooting: Communicate with users to understand the issues they're experiencing, and give updates in a friendly and timely manner * Maintaining Coverage: Help our support team and users by covering certain "time blocks" during which you will be monitoring live chat and email for inbound messages from users * Conducting Case Escalation: Collaborate with Technical Support team members to escalate code-related threads or potential bugs **Your Qualifications** To succeed in this role, you'll need: * 3+ years of experience in customer support for a US-based tech company, ideally a software company. Live-chat support experience is an advantage * Experience and background in handling HTML/CSS/Javascript * Good knowledge about e-commerce is a big plus * Fluency in the English language, demonstrated in communication and writing skills * Flexibility with working odd hours on a set schedule (dependent on location) * A great attitude and desire to help people * A stable, high-speed internet connection * Tech-savvy (technical support experience is a huge plus) * Experience building a website with Wix, Squarespace, WordPress, Weebly, etc. is a plus **What We Offer** At blithequark, we're committed to providing a competitive salary, benefits, and opportunities for growth and development. You'll enjoy: * Competitive salary (depending on your skills and experience) * Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months * Clear vision of your career progress: performance review with potential for raise 2 times per year and Team Leader promotion opportunity * Days off: 12 annual leaves/year **Why You'll Love Working Here** Join our team and experience: * Learn product-thinking and customer-centric mindset * Collaborative and supportive environment * Young and passionate colleagues * Clear and scientific Agile Framework on the whole company workflow & culture * Deliver a top-notch customer experience which helps customers to maximize their benefits * Become an expert with in-depth knowledge about world-class products and services * Own valuable customer relationships in one of the fastest thriving industries **Ready to Join the blithequark Team?** If you're passionate about e-commerce, customer success, and technical support, we want to hear from you. Apply now and become a part of our dynamic team at blithequark. ```html

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