Experienced Remote Customer Service and Sales Representative - Retention Specialist Role at blithequark

Join blithequark, a Pioneer in Smart Home Security, and Make a Real Impact

At blithequark, our mission is clear: we help save lives for a living. With a rich history dating back to 1874, we have established ourselves as the #1 smart home security provider in the U.S., protecting and connecting families, businesses, and larger commercial customers every day. Our commitment to continuous innovation, advanced technology, and strategic partnerships enables us to deliver products and services that safeguard life and valuables, whether at home, in business, or on the go. If you're looking for a career where you can make a meaningful difference, join our team at blithequark and put purpose behind your paycheck.

About the Role: Remote Customer Service/Sales Representative - Retention Specialist

In this critical role, you will be a Retention Specialist, serving as an expert problem solver in a retention and sales capacity. Your primary goal will be to retain customers who wish to cancel their blithequark services by providing an award-winning customer experience that increases brand loyalty and long-term customer retention. You will handle a high volume of incoming calls from customers requesting to cancel and proactively identify opportunities to recommend long-term solutions to keep their business.

Key Responsibilities:

• Utilize customer service and sales experience daily to save the business by re-selling customers on the value of blithequark services.
• Handle back-to-back calls with care, empathy, compassion, and professionalism, ensuring the best customer experience.
• Leverage exceptional de-escalation skills on difficult escalated calls, focusing on identifying concerns and providing multiple offers to resolve customer issues.
• Retain long-term business for blithequark through customer service commitments and providing the right solutions to save customers.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request and create quick calculations to negotiate the right solution with the customer.
• Consistently improve performance and achieve goals.
• Multitask using several tools (10+) to help retain customers and make them customers for life.
• Maintain knowledge of blithequark policies, products, services, and systems, as well as knowledge of the wireless industry, service capabilities, and other security companies.

Essential Qualifications:

• 2+ years of experience in a sales role tied to performance, where you had to sell or save customers.
• 2+ years of Call Center Customer Service/Sales Experience.
• High school diploma, GED, college degree, or some college experience.
• Ability to work with numerous screens and programs open to help resolve customer issues.
• Experience in Sales, Customer Retention, Customer Experience, and retaining customers' loyalty to a product or service.
• Ability to interpret contracts and communicate terms and conditions.
• Active listening and negotiation skills.

Preferred Qualifications:

• Previous experience in the security or telecommunications industry.
• Knowledge of security systems and services.
• Excellent communication and interpersonal skills.

What to Expect from blithequark

At blithequark, we pride ourselves on creating an inclusive experience for every employee, focused on family, partnership, development, incentives, and fun. Our culture is built around the principle that "Culture is Everything," and we're committed to making sure you have the tools and support you need to succeed.

Training and Development:

This role requires onsite paid training for the first 8-12 weeks in Wichita, KS. During our comprehensive 8-week training program, you will receive daily support from our training and onboarding teams to ensure your success. Your learning journey will focus on product knowledge, selling/saving, competition, and systems training, equipping you to be an expert within blithequark and meet and exceed your sales targets.

Work Environment:

To work successfully in this remote role, you will need a private, undisturbed place to work from home, free from distractions, with high-speed internet (DSL, Cable, or Fiber) and the ability to hardwire via ethernet from your cable modem to your PC. Internet speeds of at least 25mbps to download and 15mbps to upload are required.

Career Growth Opportunities:

At blithequark, we're serious about creating a culture of career advancement. We want you to achieve your goals personally and professionally. With opportunities for internal role changes and career growth, you'll have the chance to develop your skills and advance your career.

Compensation and Benefits:

We offer a competitive compensation package, including:

• Paid training.
• Full benefits on the 1st of the month after 31 days of employment.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement and employee referral bonuses.
• A culture of coaching, development, and career growth opportunities.
• The starting hourly rate for this position is $18.00 per hour, with incremental increases of $0.50 every 30 days until reaching $21.00 per hour after 180 days of employment.

Why Choose blithequark?

At blithequark, it's more than a job; it's a noble purpose that defines us. We're the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. Every employee is united under one noble purpose: we help save lives for a living. By joining our team, you'll be part of a company that makes a real impact in the lives of our customers every day.

blithequark is an Equal Employment Opportunity (EEO) Employer, celebrating diversity and committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued.

Ready to Make a Difference?

If you're looking for a challenging and rewarding role where you can make a real impact, we encourage you to apply for this Remote Customer Service/Sales Representative - Retention Specialist position at blithequark. Don't miss this opportunity to join a team that is passionate about saving lives and making a difference.

The anticipated end date for application submission is 9/20/2024, and the role is scheduled to start on 10/28/2024. Apply now and become part of the blithequark family!