Experienced Customer Support Specialist for blithequark's LATAM Team - Fully Remote Opportunity

Join blithequark, the Pioneers in Vacation Rental Software

blithequark is revolutionizing the vacation rental industry with its cutting-edge software, having successfully raised $30M to fuel its growth. As a leader in the market, blithequark empowers property owners and managers to efficiently manage and market their rental businesses online. With a diverse team of over 300 individuals from more than 50 nationalities, founded in the vibrant city of Barcelona, blithequark is now seeking a highly skilled Customer Support Specialist to join its fully remote LATAM team.

About the Role: Becoming a Customer Support Guru at blithequark

As a Customer Support Specialist at blithequark, you will be at the forefront of delivering exceptional customer experiences. You will become an expert in utilizing blithequark's software, advising customers on how to successfully set up their accommodation websites, and guiding them to grow their vacation rental businesses. Your expertise will be crucial in troubleshooting technical issues, responding to customer inquiries, and ensuring high customer satisfaction.

Key Responsibilities: Making an Impact at blithequark

• Providing technical support to customers via email, phone, or chat, ensuring timely and effective issue resolution.
• Troubleshooting complex technical issues related to blithequark's software, collaborating with the development team when necessary.
• Identifying and documenting bugs or issues in the software, contributing to the improvement of the product.
• Developing technical documentation for internal and external use, enhancing customer understanding and support team efficiency.
• Ensuring customer satisfaction through excellent service, timely issue resolution, and proactive support.

Essential Qualifications: What Makes You a Great Fit for blithequark?

To excel as a Customer Support Specialist at blithequark, you should possess:

• At least 2 years of experience in technical customer support or a similar role, demonstrating a strong background in handling customer inquiries and technical issues.
• Strong verbal and written communication skills in English, with the ability to articulate complex technical information clearly.
• Excellent troubleshooting skills, with the ability to diagnose and resolve complex technical issues efficiently.
• The ability to work independently and manage multiple priorities in a fast-paced environment, ensuring timely issue resolution and high customer satisfaction.
• Experience with CRM and customer support software such as Zendesk, Intercom, or Freshdesk, enhancing your ability to manage customer interactions and support requests.

Additionally, experience with cloud-based software and platforms such as AWS, Azure, or Google Cloud, as well as a background in the travel or hospitality industry, are considered valuable assets.

Skills and Competencies for Success at blithequark

To thrive in this role, you will need:

• A customer-centric approach, with a passion for delivering exceptional customer experiences.
• Technical expertise, with a strong understanding of software applications and technical troubleshooting.
• Effective communication skills, with the ability to articulate complex technical information clearly and concisely.
• A proactive and adaptable approach, with the ability to manage multiple priorities and respond to changing customer needs.
• A collaborative mindset, with the ability to work effectively with the development team and other stakeholders to resolve customer issues.

Career Growth Opportunities and Learning Benefits at blithequark

At blithequark, you will have the opportunity to grow and develop your skills in a dynamic and innovative environment. You will be part of a team that is passionate about delivering exceptional customer experiences and committed to continuous improvement. Through your work, you will gain valuable experience in technical customer support, software applications, and customer relationship management.

Work Environment and Company Culture at blithequark

blithequark is a company that values diversity, inclusivity, and teamwork. With a team of over 50 different nationalities, you will be part of a vibrant and international community that celebrates different backgrounds, perspectives, and skills. As a fully remote team member, you will enjoy the flexibility to work from home, while still being connected to the blithequark team through regular virtual interactions and team-building activities.

Compensation, Perks, and Benefits at blithequark

blithequark offers a competitive compensation package, including:

• A salary in EUR/USD, providing stability and flexibility.
• Expense coverage for computers and gadgets, ensuring you have the right tools for the job.
• A great culture and working environment, with opportunities for virtual team activities and socialization.
• Travel to blithequark's yearly team-building events at the company's expense, providing a chance to connect with colleagues in person.
• A referral program that offers paid compensation, incentivizing you to refer talented individuals to the team.
• Endless opportunities for growth and development, supporting your career advancement and personal growth.

Join blithequark and Make a Difference

If you are a highly skilled technical customer support specialist with a passion for delivering exceptional customer experiences, we encourage you to apply to blithequark. As a member of our fully remote LATAM team, you will have the opportunity to make a meaningful impact, grow your skills, and be part of a dynamic and innovative company that is shaping the vacation rental industry.

Don't miss this opportunity to join blithequark and be part of a team that is committed to empowering vacation rental owners and managers worldwide. Apply now and take the first step towards a rewarding and challenging career at blithequark.