Experienced Customer Service Representative - Contact Center Agent for Healthcare Insurance at blithequark

Join blithequark's Dynamic Team as a 100% Remote Contact Center Agent

Are you looking for a flexible and rewarding career opportunity that allows you to work from the comfort of your own home? Do you have a passion for delivering exceptional customer service and making a positive impact on people's lives? If so, we invite you to explore the exciting opportunity to join blithequark's team as a 100% Remote Contact Center Agent - Customer Service Representative.

About blithequark and the Healthcare Industry

blithequark is a leading organization dedicated to providing quality healthcare services and insurance products to its members. As a key player in the healthcare industry, blithequark is committed to delivering exceptional customer experiences and making a positive difference in the lives of its customers. With a strong focus on innovation, customer satisfaction, and employee well-being, blithequark offers a dynamic and supportive work environment that is perfect for professionals looking to grow and thrive.

Key Responsibilities

As a Contact Center Agent - Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer service and support to our members and providers. Your primary responsibilities will include:

• Interacting with providers and members via phone to provide information and respond to inquiries, concerns, and questions about insurance coverage and products.
• Transferring calls from members and providers to the appropriate department.
• Following up on inquiries and complaints that have not been resolved.
• Providing information in response to inquiries about products and services.
• Performing research on billing inquiries and claims to provide payments and refunds.
• Acting as a liaison between various departments to address concerns.
• Identifying, researching, and resolving customer issues using our computer system.
• Following up on customer inquiries not immediately resolved.
• Researching member/provider billing and claims issues.
• Researching payment and refund issues.
• Handling and resolving customer complaints.
• Navigating through automated information systems to analyze the caller's situation.
• Performing in a fast-paced, changing environment.
• Communicating effectively with customers in a clear and understandable manner.
• Serving as a liaison between the customer and various departments.
• Completing other duties as assigned by the management team related to job functions.

Essential Qualifications

To be successful in this role, you will need to meet the following minimum qualifications:

• High School Diploma or GED.
• Work experience in a face-to-face or call center environment.
• Experience multitasking between programs and completing required data entry of client demographics or client lookup systems while talking to customers.
• Work experience using a corporate email system.
• Experience navigating through system applications on a desktop computer or laptop.
• Ability to adapt to a fast-paced and ever-changing environment.
• Flexibility to work evening and weekends due to business needs.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will make you a more competitive candidate:

• HIGHLY Preferred - Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish.
• Healthcare industry work experience.
• Call Center experience in a metrics-driven environment.
• Previous healthcare work experience interacting with members and/or providers.

What We Offer

At blithequark, we believe in providing a competitive compensation and benefits package to our employees. As a Contact Center Agent - Customer Service Representative, you can expect:

• A competitive salary ranging from $34,091 to $52,000, depending on your location and experience.
• Overtime and quarterly bonuses averaging $1,100 every three months.
• A comprehensive benefits package, including Medical, Dental, Vision, Basic Life & Accident Insurance, Flexible Reimbursement Accounts, Employee Assistance Plan, and 401(k) plan.
• A 6-week paid virtual training program to help you succeed in your role.
• Opportunities for career growth and professional development in areas such as performance support, Senior Agent roles, people leader roles, business analytics, and workforce effectiveness.
• A dynamic and supportive work environment that values employee well-being and satisfaction.

Work Environment and Company Culture

As a 100% remote Contact Center Agent, you will have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of innovation, customer satisfaction, and employee well-being. We value our employees and strive to create a work environment that is supportive, inclusive, and rewarding.

Why Join blithequark?

If you are a motivated and customer-focused professional looking for a rewarding career opportunity, we invite you to join blithequark's team as a Contact Center Agent - Customer Service Representative. With our competitive compensation and benefits package, opportunities for career growth, and dynamic work environment, we offer a career path that is both challenging and rewarding.

Don't miss this opportunity to be part of a team that is making a positive impact on people's lives. Apply now to join our upcoming 2024 Summer Contact Center Agent Class and take the first step towards a fulfilling and successful career at blithequark.