Experienced Customer Service Representative – Retail Sales and Store Operations Support at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing essential products at great values to the communities we serve. As a leading retail chain, we strive to make a positive impact on the lives of our customers, employees, and the environment. Our mission is built on a foundation of exceptional customer service, operational excellence, and a commitment to diversity, equity, and inclusion. We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives, where you will play a vital role in delivering outstanding shopping experiences and supporting the success of our stores.

Job Overview

As a Customer Service Representative at blithequark, you will be responsible for providing exceptional service to our customers, ensuring a positive and approachable shopping environment. Your key priorities will include greeting customers, assisting them with the selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. You will be an integral part of our store team, working together to maintain a clean, well-stocked store and providing a safe and secure shopping environment for our customers.

Key Responsibilities

• Provides customer engagement in a positive and approachable manner, ensuring a welcoming shopping experience for all customers.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience, including stocking shelves and recovering merchandise.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from the stockroom to the sales floor.
• Independently stocks shelves and recovers merchandise in the store, ensuring a well-organized and visually appealing shopping environment.
• Accurately handles customer funds and processes transactions using the POS system, maintaining a high level of accuracy and attention to detail.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment, reporting any concerns or incidents to management.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation, including participating in visual merchandising, store displays, and promotional activities.

Position Requirements

To be successful in this role, you will need to meet the following requirements:

• Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments, with a focus on customer service and sales support.
• Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays, with a commitment to adapting to changing store needs and priorities.

Essential Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Customer Focus: A passion for delivering exceptional customer service, with a focus on building strong relationships and resolving customer complaints in a professional and courteous manner.
• Developing Potential: A willingness to learn and develop new skills, with a focus on continuous improvement and growth.
• Results Driven: A drive to achieve sales targets and operational goals, with a focus on delivering results and contributing to the success of the store.
• Strong Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain a high level of organization and attention to detail.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• Problem Solving/Decision Making: Ability to think critically and make sound decisions, with a focus on resolving customer complaints and operational issues in a professional and efficient manner.
• Job Knowledge: A strong understanding of retail operations, including sales, customer service, and store maintenance.
• Relationship Management: Ability to build strong relationships with customers, colleagues, and management, with a focus on delivering exceptional customer service and supporting the success of the store.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training program, covering retail operations, customer service, and sales support.
• Ongoing coaching and feedback, with a focus on continuous improvement and growth.
• Opportunities for advancement, including promotions to senior roles or specialist positions.
• Access to a range of benefits, including employee discounts, health and wellness programs, and recognition and reward schemes.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and teamwork, with a focus on delivering exceptional customer service and supporting the success of our employees. As a Customer Service Representative, you will be part of a dynamic and supportive team, with access to a range of resources and benefits, including:

• A safe and healthy work environment, with a focus on employee well-being and safety.
• A positive and inclusive company culture, with a focus on diversity, equity, and inclusion.
• Opportunities for socialization and team-building, including employee events and activities.
• Access to a range of benefits, including employee discounts, health and wellness programs, and recognition and reward schemes.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a range of perks and benefits, such as:

• Competitive hourly rate, with opportunities for overtime and bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Employee discounts, with access to exclusive offers and promotions.
• Recognition and reward schemes, including employee of the month and quarter awards.
• Opportunities for advancement, including promotions to senior roles or specialist positions.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for the Customer Service Representative role at blithequark. As a member of our team, you will have the opportunity to make a positive impact on the lives of our customers, while developing your skills and advancing your career. Don't miss out on this exciting opportunity to join our dynamic and supportive team – apply today and take the first step towards a rewarding and challenging career in retail.