Experienced Remote Customer Service Representative and Dispatcher for Leading HVAC and Plumbing Services Provider

Introduction to blithequark

Imagine being part of a team that brings comfort and warmth to people's lives, one heating and air conditioning system at a time. At blithequark, we specialize in creating comfort through indoor heating and air conditioning, and we've been doing it with passion and dedication since 1979. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we remain committed to the values that have helped us grow from a small family-owned service business to a renowned industry player. Our mission is to provide exceptional service, ensure customer satisfaction, and foster a positive work environment that encourages growth and development.

Job Role: Remote Customer Service Representative/Dispatcher

As a Remote Customer Service Representative/Dispatcher at blithequark, you will play a vital role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include maintaining our customer database, making daily outbound phone calls, routing technicians based on location, and maintaining a positive team atmosphere with all members of the dispatch team. If you're a customer-focused individual with excellent communication skills, a strong work ethic, and the ability to work independently as well as part of a team, we want to hear from you!

Positions Schedule

We offer a flexible schedule that allows you to work from the comfort of your own home and occasionally visit our office in Chantilly. Your schedule will be as follows:

• Wednesday: In the Chantilly office from 8AM-5PM with a one-hour lunch break
• Monday, Tuesday, Thursday, Friday: Remote work from home from 8AM-5PM with a one-hour lunch break

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• Previous call center experience of at least 1 year
• Typing speed of approximately 70 words per minute
• Ability to handle high call volume and maintain a calm demeanor under pressure
• Ability to work independently as well as within the dispatch team
• Familiarity with main cities and locations in Northern Virginia
• Accurate documentation skills to maintain our customer database (Service Titan)

Remote Work Qualifications

To ensure your success while working from home, you'll need to provide the following:

• High-speed internet connection
• A quiet workspace with minimal background noise

Don't worry about the equipment – blithequark will provide a laptop and cell phone to help you stay connected and productive.

Benefits and Culture

At blithequark, we believe in taking care of our employees, both personally and professionally. That's why we offer a comprehensive benefits package that includes:

• Medical, Dental, Vision, STD, LTD, and Life Insurance
• 401k retirement plan with a company match
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education with periodic classes to help you grow and develop in your career

Our company culture is built on the values of respect, integrity, and teamwork. We strive to create a positive work environment that encourages open communication, collaboration, and mutual support. When you join blithequark, you become part of a family that's dedicated to making a difference in the lives of our customers and our community.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer regular training sessions, workshops, and classes to enhance your skills and knowledge. Our goal is to provide you with the tools and resources you need to succeed in your role and advance in your career. Whether you're looking to move into a leadership position or specialize in a particular area of our business, we'll support you every step of the way.

Work Environment and Company Culture Highlights

Our work environment is dynamic, supportive, and focused on delivering exceptional customer service. We believe in recognizing and rewarding our employees' hard work and contributions, whether it's through employee recognition programs, team-building activities, or simply a thank-you from a satisfied customer. When you join blithequark, you'll become part of a team that's passionate about what we do and committed to making a difference in our community.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a salary, benefits, and perks. Our goal is to provide you with a total rewards package that recognizes your value to our organization and helps you achieve your personal and professional goals. From flexible scheduling to opportunities for career advancement, we're committed to helping you succeed and thrive in your role.

Conclusion

If you're a motivated, customer-focused individual who's looking for a challenging and rewarding role, we encourage you to apply for our Remote Customer Service Representative/Dispatcher position. At blithequark, we're committed to providing exceptional service, ensuring customer satisfaction, and fostering a positive work environment that encourages growth and development. Join our team today and become part of a family that's dedicated to making a difference in the lives of our customers and our community. Apply now and take the first step towards a rewarding and challenging career with blithequark!