Experienced Remote Customer Service Representative – Delivering Exceptional Support and Consultation to Foster Critical Thinking and Logic Skills in K-12 Students

Introduction to blithequark

Imagine being part of a revolutionary education technology (Ed-Tech) company that is transforming the way K-12 students learn and develop critical thinking and logic skills. At blithequark, we believe that love and technology can make education better, and we're committed to providing full-cycle services that foster local children's ability to think critically and fulfill their goals. As a subsidiary of a leading education group, we're proud to be part of a global network that empowers over 6 million students every week through innovative teaching techniques and online and offline education platforms.

About the Role

We're seeking an enthusiastic and experienced Remote Customer Service Representative to join our Customer Success team. As a key member of our team, you will have the opportunity to build scalable systems and processes that deliver an exceptional customer journey, supporting and consulting our potential and current parent-clients. Your passion for learning, excellent communication skills, and ability to work in a fast-paced environment will make you a valuable asset to our team.

Key Responsibilities

• Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly and efficiently.
• Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
• Address parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
• Serve as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.
• Collaborate with our team to develop and implement processes that enhance the customer experience and drive business growth.

What We're Looking For

To be successful in this role, you'll need to have:

• Previous customer service or customer-facing related experience, with a proven track record of delivering exceptional customer experiences.
• A passion for learning and excitement to grow by tackling challenges head-on within a team.
• Strong verbal and written communication skills, with the ability to understand customer needs and provide timely and effective solutions.
• Comfort working in a remote, fast-paced, and dynamic environment, with the ability to prioritize tasks and manage your time effectively.
• Quick and clear communication skills, with a knack for timely responses and a strong attention to detail.
• Fluency in Mandarin (speaking, reading, and writing) is essential, as you'll be working with a diverse range of customers and stakeholders.

Essential Qualifications

In addition to the above, you'll need to have:

• A high school diploma or equivalent, with a strong academic record and a passion for learning.
• Excellent problem-solving skills, with the ability to think critically and outside the box.
• A strong understanding of customer service principles and practices, with the ability to apply these in a fast-paced and dynamic environment.
• Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly.

Preferred Qualifications

While not essential, the following qualifications and skills would be highly desirable:

• A degree in a related field, such as education, communications, or business.
• Experience working in an Ed-Tech or education-related environment, with a strong understanding of the industry and its trends.
• Knowledge of customer relationship management (CRM) software and other customer service tools and technologies.
• Certifications or training in customer service, communications, or a related field.

Skills and Competencies

To be successful in this role, you'll need to have a range of skills and competencies, including:

• Communication skills: Excellent verbal and written communication skills, with the ability to understand customer needs and provide timely and effective solutions.
• Problem-solving skills: Strong problem-solving skills, with the ability to think critically and outside the box.
• Time management skills: Ability to prioritize tasks and manage your time effectively, with a strong attention to detail and a focus on delivering high-quality results.
• Teamwork skills: Ability to work collaboratively with our team, with a strong focus on building positive and productive relationships with colleagues and stakeholders.
• Adaptability skills: Ability to work in a fast-paced and dynamic environment, with a strong focus on adaptability and flexibility.

Career Growth Opportunities and Learning Benefits