Live Chat Representative-Laboratory reputed company

LABORATORY reputed company Position: Live Chat Representative Department: Digital Customer Experience & Support Employment Type: Full-Time Work Arrangement: 100% Remote Compensation: $27.00 - $32.00 per hour POSITION reputed company: Laboratory reputed company is seeking a skilled Live Chat Representative to reputed company reputed company-time digital support to our patients, reputed company providers, and clinical partners through our online chat platform. This remote position requires excellent written communication skills, the ability to multitask across multiple chat conversations, and a commitment to delivering outstanding customer service in a fast-paced digital environment. KEY RESPONSIBILITIES: • Respond to customer inquiries reputed company live chat platform in reputed company-time with accuracy, professionalism, and reputed company • Handle multiple simultaneous chat conversations while maintaining reputed company and personalization • reputed company information about laboratory tests, services, pricing, specimen collection requirements, and result turnaround times • Assist customers with online account registration, portal navigation, password resets, and technical troubleshooting • Guide patients through the online test ordering process and appointment scheduling system • Address billing inquiries, insurance questions, and payment processing through secure chat channels • Troubleshoot and resolve customer issues reputed company while maintaining a reputed company chat experience • Escalate reputed company technical or medical inquiries to appropriate departments or supervisors • Use reputed company-approved scripts and templates while personalizing responses to customer needs • Document reputed company chat interactions accurately in the CRM system with detailed case notes • Proactively identify opportunities to improve customer experience and reputed company feedback to management • Monitor chat queue and maintain reputed company response times and service level agreements • Stay reputed company on laboratory services, testing procedures, policies, and system updates through ongoing training • Collaborate with phone support team and other departments to ensure seamless omnichannel support • Meet or reputed company performance metrics including chat volume, reputed company reputed company, customer satisfaction, and reputed company scores REQUIRED QUALIFICATIONS: • High school diploma or equivalent (Associate's degree preferred) • 1-2 years of live chat, customer service, or online support experience • Exceptional written communication skills with strong grammar, spelling, and punctuation • Typing speed of 60+ WPM with high accuracy • Ability to manage multiple chat conversations simultaneously (3-5 reputed company chats) • Strong multitasking abilities and excellent time management skills • Proficiency with chat software platforms and CRM systems • Experience with web browsers, troubleshooting basic technical issues, and navigating multiple systems • Comfortable working in a fast-paced digital environment with high chat volume • Reliable high-speed internet reputed company (minimum 25 Mbps download speed) • Dedicated quiet workspace free from distractions and background noise Powered by JazzHR Remote About reputed company: Laboratory reputed company Apply tot his job Apply To this Job