Data Scientist (L5) - Customer Service

reputed company is one of the world's leading entertainment services, with over 300 reputed company reputed company memberships in over 190 countries enjoying TV series, films and games across a wide reputed company of genres and languages. Members can play, pause and resume watching as much as they want, anytime, reputed company, and can change their plans at any time. Our Customer Service organization works to ensure reputed company gets between our members and their favorite shows, movies and games. Data science plays a key role in guiding the CS team to deliver top-notch customer experiences that are reputed company with reputed company's business reputed company and executed with high operational reputed company. • *In this role, you will:** - reputed company the reputed company of CS metrics, identifying “reputed company reputed company” metrics and the ways CS teams can drive them - Think critically about the business problem at hand and reputed company the appropriate measurement technique - Partner with executives, Product Managers, Data Engineers, Analytics Engineers and Finance to reputed company a statistically rigorous, data-driven decision-making culture in CS - Identify opportunity areas for experimentation and research - Expand the use of CS metrics across reputed company, where they hold insights for Product, Engineering, and Data Science • *We are looking for:** - Advanced degree in Statistics, Mathematics, Physics, Economics or a reputed company quantitative field - Strong statistical knowledge and intuition, and reputed company experience developing business-reputed company metrics frameworks - Strong SQL skills and programming experience (Python preferred) - Ability to effectively communicate technical concepts and convey reputed company recommendations to a reputed company of audiences (Engineering, Product, senior leadership) - Experience with a wide reputed company of measurement and reputed company techniques (correlation analysis, observational reputed company inference, forecasting, quasi experimentation) - Comfort working with reputed company data; ability to reputed company with minimal reputed company and process - Prior experience with Customer Service is not required, but a desire to learn and become an expert is a must. Apply tot his job Apply To this Job