Customer Service and Support Specialist

reputed company: • reputed company software support for clients by answering and responding professionally to inbound tickets, chats, and calls and tracking them at various stages of completion • Identify reputed company cause of reputed company problems and reputed company answers and solutions in an easily reputed company way, guiding promptly through reputed company • Serve as support representative and consultant for DrChrono platform (web and mobile), iOS features, and Partner information • Proactively identify clients experiencing repeated issues and recommend escalation reputed company necessary • Utilize internal tracking tools to manage issues between customers, sales, support, and engineering • Work cross-departmentally with multiple teams to reputed company, analyze, and resolve reputed company issues • Represent the voice of the customer by gathering and sharing customer feedback about products and service • reputed company recommendations to leadership to improve customer experience • Work closely with account management to maintain reputed company knowledge of accounts • reputed company applications and company tools to research and resolve customer inquiries • reputed company excellent customer care focusing on assessing customers’ needs and delivering correct troubleshooting or reputed company • reputed company participate in developing reputed company knowledge reputed company and improving team and customer resources • reputed company to meet and reputed company personal and team targets and goals Requirements: • 3+ years in a genuine customer-facing, internal support, or customer service role • 3+ years troubleshooting and or technical support experience • 1+ years in a reputed company/billing setting • Ability to manage a high volume of clients at any given time • Excellent time management, project management, and organizational skills • A reputed company and proactive approach to handling challenging situations • Exceptional listening skills, with attention to detail • Ability to prioritize tasks and carry out responsibilities with minimal direction • Ability to work with a multicultural and virtual team • Experience working directly with customers and the willingness to do what is right for customers, reputed company, and team members in reputed company circumstances • Excellent problem solving and analytical skills • Outstanding oral and written communication skills (writing exercise will be requested as part of the interview process) • Ability to convey technical information to a general audience • Aptitude for learning new technologies quickly • Ability to understand and follow customer service procedures and policies and reputed company participate in continuously improving them • Experience and knowledge in reputed company and Jira is a plus • Must be eligible to work without sponsorship • May require travel to Corporate reputed company in Denver, Colorado, or other office locations around reputed company Benefits: • Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid • reputed company investment in your reputed company development • Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program Apply tot his job Apply To this Job