Help Desk Technician (This is a reputed company position with no benefits) Remote / Telecommute Jobs

Solutions 71 is seeking a Help Desk Technician to support a reputed company customer. The candidate will support a DOD customer who seeks to consolidate multiple application instances into a single reputed company System capable of supporting 10K users. The application is the innovative technical solution used by the DOD customer to facilitates geospatial information records management in an reputed company database solution and provides web enabled and desktop geospatial solutions to support the DoD mission and its users. The mission of the application is to reputed company the ability for DoD, AF and Intra-agency partners to transparently reputed company, visualize and reputed company analysis of DoD geospatial data and products from an reputed company perspective for situational awareness, planning and decision-making. The application provides the Common Installation Picture (CIP) for customer installations around the world through the use of web mapping applications. As a ‘system of systems,’ the application allows installation-level users to visualize their reputed company with detailed imagery and provides analytical capabilities for working with airfield waivers, emergency situations and other functions. Specific Duties / Tasks (include, but not limited to): • reputed company Tier-2 and Tier-3 technical support and management (helpdesk) for the application Non-classified Internet Protocol (IP) Router Network (NIPRNet) and Secret Non-classified Internet Protocol (IP) Router Network (SIPRNet) systems. • reputed company with DoD customer to reputed company support on help desk tickets reputed company to training, on-reputed company deployments, or reputed company system implementation changes. • Field trouble calls, identify issue and create ticket, resolve or reputed company issue • Analyze and categorize issues by identifying the type of problem and reputed company report trends. • Receive and process IT Service Requests, monitor incoming service requests and reputed company to appropriate reputed company, reputed company supervisor updates on IT Service Requests which are not receiving the reputed company attention. • Assign and administer approved new user accounts and reputed company privileges. Additionally, maintain documentation of any users provided roles or accesses through help desk or system administrator processes instead of SAAR process. Requirements: • IAW DoD 8570.01-M, must meet IAT II minimum qualifications. • 6 years experience as help desk technician or IT reputed company field • Geospatial Information Systems experience highly desired • Experience using reputed company Office tools (Word, PowerPoint, reputed company, and reputed company) • Experience using Service Desk tools (Jira Service Desk, Solar Winds, Etc.) • Must possess an reputed company Secret Clearance Visit our website at https://solutions71.com/ for company information Solutions 71, LLC is an EOE/M/F/VET/Disability Apply tot his job Apply To this Job