Customer Service Representative - Fully Remote Opportunity at blithequark with Comprehensive Benefits and Career Growth

Join blithequark: Elevating Customer Experience in the Insurance and Benefits Industry

At blithequark, we're not just a company; we're a community dedicated to improving the lives of our clients and our team members. For 66 years, we've been a trusted insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country, including many veterans' organizations. Our mission is to ensure that our servicemembers and client members have the coverages they need when they need it. As we continue to grow, we're looking for talented individuals to join our team as Customer Service Representatives, providing exceptional service to our customers and contributing to our customer satisfaction and retention strategy.

About blithequark and Our Industry

blithequark operates in the insurance and benefits industry, a sector that's not only about providing financial protection but also about making a positive impact on people's lives. Our role is to bridge the gap between our clients and the insurance products they need, ensuring they're well-informed and supported throughout their journey. As a Customer Service Representative at blithequark, you'll be at the forefront of this mission, interacting with customers, addressing their concerns, and providing them with valuable insights into our products and services.

Position Summary: Member Benefits Advisor

As a Member Benefits Advisor, you will be the face of blithequark, responsible for delivering top-notch customer service, resolving customer inquiries, and educating customers on the value of our insurance and non-insurance products. Your role is pivotal in positioning our client brand as a key component of our customer satisfaction and retention strategy. You'll work in a dynamic environment where no two days are the same, and your contributions will directly impact our customers' experiences and our company's success.

Key Responsibilities

• Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to our quality program metrics to ensure an excellent customer experience.
• Update and maintain customer billing and eligibility information in all required and appropriate areas of our administrative system, ensuring data accuracy and integrity.
• Process and fulfill customer requests in accordance with approved policies and procedures, striving for efficiency and customer satisfaction.
• Stay up-to-date with policies, procedures, and product changes, including active offers to members, to provide informed support and guidance to customers.
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience across the board.
• Perform other miscellaneous functions and special projects as assigned, demonstrating flexibility and a willingness to adapt to evolving needs.
• Engage in soft sales opportunities, identifying potential customer needs and presenting relevant solutions.

Requirements and Qualifications

To thrive in this role, you'll need:

• A high school diploma or equivalent, laying the foundation for your professional journey.
• At least two years of customer service experience, preferably in a high-volume customer call center environment, where you've honed your skills in handling diverse customer inquiries and concerns.
• Knowledge of customer service principles and practices, with a proven track record of delivering exceptional customer experiences.
• Excellent verbal, written, and interpersonal skills, enabling you to communicate effectively with customers and team members alike.
• The ability to work independently or as part of a team, adapting to different situations and priorities.
• Attention to detail, ensuring accuracy in your work and maintaining high-quality standards.
• The capacity to work in a fast-paced and changing environment, staying composed under stress and managing or diffusing concerned customers.
• Basic proficiency in MS Office, providing a solid foundation for your administrative tasks.

For those with Claims experience, you may be eligible for a Level II position upon successful completion of our training program, offering a pathway for career advancement.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to your professional growth and development. As a Customer Service Representative, you'll have access to comprehensive training that equips you with the knowledge and skills needed to excel in your role. Our training program is designed to ensure you're well-versed in our products, services, and customer service standards, preparing you for success in a fully remote work environment after the initial training period.

As you progress in your career with us, you'll have opportunities to take on new challenges, develop your skills further, and move into more senior roles. Our culture of continuous improvement and feedback ensures that you're always learning and growing, both personally and professionally.

Work Environment and Company Culture

blithequark prides itself on a culture that values its team members, fosters collaboration, and promotes a healthy work-life balance. As a fully remote employee after the initial training period, you'll enjoy the flexibility of working from anywhere, coupled with the support and camaraderie of our remote team. We're committed to creating an inclusive and supportive environment where everyone can thrive.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• A salary of $18.00 per hour.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• A 401K plan with a 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income, helping you plan for your future.
• A prefunded optional FSA, providing flexibility in managing your healthcare expenses.
• 100% covered Life Insurance and Accidental Death and Dismemberment Insurance, offering peace of mind for you and your loved ones.
• Short Term and Long Term Disability insurance, supporting you through life's unexpected events.
• A $250 Wellness Benefit, encouraging you to prioritize your health and wellbeing.
• 10 days of vacation in your first year, with additional days earned in subsequent years, allowing you to recharge and enjoy time off.
• 13 paid and closed holidays each year, giving you ample opportunity to celebrate and relax.

Join Us at blithequark: Make a Difference and Grow Your Career

If you're passionate about delivering exceptional customer service, are looking for a role with a sense of purpose, and are eager to grow your career in a dynamic and supportive environment, we want to hear from you. At blithequark, we're not just building a team; we're creating a community of professionals dedicated to making a positive impact. Apply now to become a part of our journey and start your path to a rewarding career with blithequark.