Experienced Customer Experience Concierge - Delivering Exceptional Service at blithequark's Centurion Lounge, LAS Airport

Join the blithequark Team and Lead the Way in Customer Experience

At blithequark, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. When you join our team, you'll become part of a dynamic environment where you'll learn, grow, and create a unique and meaningful career journey. We're dedicated to providing the world's best customer experience, and we're looking for talented individuals to help us achieve this goal.

The Role: Customer Experience Concierge

As a Customer Experience Concierge at blithequark's Centurion Lounge in LAS Airport, you'll be the face of our brand, delivering superior service to our Card Members. You'll work as part of a cohesive team to excite our customers and deliver on our brand promise. If you're passionate about delivering extraordinary service in a customer-facing environment, we want to hear from you.

Key Responsibilities:

• Welcome and provide access to Card Members upon arrival at reception, ensuring a seamless and personalized experience.
• Take ownership of the customer's experience from beginning to end, creating innovative solutions to resolve issues and concerns.
• Employ the Customer First philosophy to meet customers' needs and expectations, providing concierge and lifestyle recommendations.
• Offer travel consultation and minimal reservation assistance, utilizing your knowledge of the travel industry to enhance the customer experience.
• Partner with our food and beverage lounge partners to accommodate the needs of our Card Members.
• Work collaboratively with colleagues in a fast-paced, team environment to ensure the delivery of exceptional service.

Qualifications and Skills:

To succeed in this role, you'll need:

• A minimum of 1 year of recent experience servicing premium customers, preferably in the airline, lounge, or travel industry.
• A passion for delivering proactive solutions and exceptional communication skills to delight customers.
• The ability to listen to customers' needs and offer confident recommendations, resulting in high satisfaction.
• Professionalism and a positive attitude in all interactions, with the ability to make decisions quickly and effectively.
• Resourcefulness and the ability to use the internet effectively in a face-to-face customer environment.
• Proficiency in multiple technology platforms and the ability to adapt to an ever-changing environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

What We Offer

At blithequark, we're committed to supporting the holistic well-being of our colleagues. Our benefits and programs include:

• Competitive base salaries and bonus incentives.
• A 6% company match on retirement savings plans.
• Free financial coaching and comprehensive medical, dental, vision, life insurance, and disability benefits.
• A flexible working model with hybrid, onsite, or virtual arrangements depending on the role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender.
• Access to global on-site wellness centers and free, confidential counseling support through our Healthy Minds program.
• Career development and training opportunities to support your growth and advancement.

Our Culture and Work Environment

At blithequark, we prioritize our unique in-person culture while providing the flexibility that our colleagues need to thrive. Our Amex Flex working model allows colleagues to work onsite, in a hybrid model, or fully virtually, depending on the role and business needs. We're committed to creating an environment where everyone is seen, heard, and feels like they belong.

Why Join blithequark?

By joining our team, you'll become part of a global community that's dedicated to delivering exceptional customer experiences. You'll have the opportunity to grow and develop your skills, with access to career development and training programs. Our flexible working model and comprehensive benefits package support your well-being and work-life balance. If you're passionate about delivering outstanding service and want to be part of a dynamic team, we encourage you to apply.

blithequark is an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Salary and Benefits

The expected hourly pay range for this role is $20.00 to $22.12, with opportunities for bonus incentives and comprehensive benefits. We consider factors such as location, experience, and job-related factors when determining pay.

If you're ready to lead the way in customer experience and join a team that's dedicated to delivering exceptional service, we want to hear from you. Apply now to become a Customer Experience Concierge at blithequark's Centurion Lounge in LAS Airport.