Senior Customer Service Representative - Remote in "CST" or "MST" - Empowering Health Outcomes through Exceptional Patient Care at blithequark

Transforming Healthcare through Compassionate Customer Service

At blithequark, we're driven by a mission to help millions of people live healthier lives by connecting them with the care, resources, and support they need. As a global organization, we're committed to advancing health equity on a global scale, and we're looking for dedicated professionals to join our team as Senior Customer Service Representatives. If you're located within the CST or MST time zone and are passionate about delivering exceptional customer experiences, we invite you to explore this exciting opportunity to work remotely and make a meaningful impact in the lives of others.

About blithequark and Our Industry

blithequark is a pioneering organization that leverages technology to drive healthcare innovation. Our work is centered around improving health outcomes, enhancing patient experiences, and streamlining healthcare services. As a Senior Customer Service Representative, you'll play a vital role in our mission by providing top-notch support to healthcare providers, resolving issues, and addressing concerns in a timely and professional manner.

Key Responsibilities

• Review and research incoming healthcare claim calls from providers, navigating multiple computer systems and platforms to verify data and information necessary for processing.
• Ask pertinent questions, listen actively to identify specific issues, and document required information in our computer systems.
• Communicate and collaborate with providers to resolve issues, using clear and simple language to ensure understanding.
• Meet performance goals established for the position in areas such as efficiency, accuracy, quality, and attendance.

Comprehensive Training and Support

To ensure your success in this role, we'll provide 5 weeks of on-the-job training, during which you'll learn the intricacies of our systems, processes, and policies. Our training program is designed to equip you with the knowledge, skills, and confidence needed to excel as a Senior Customer Service Representative.

Essential Qualifications

• High School Diploma or equivalent (GED).
• Must be 18 years of age or older.
• Working knowledge of computer and Windows PC applications, with the ability to learn new and complex computer system applications.
• Ability to work from Monday to Friday, 8:30 am - 5:00 pm CST, with flexibility to work occasional overtime as needed.

Preferred Qualifications

• 1 year of experience in a related environment (office, administrative, clerical, customer service, etc.) using phones and computers as primary job tools.
• Healthcare experience, which will be considered a significant advantage.

Telecommuting Requirements

• Reside within the CST or MST time zone.
• Ability to maintain the security and confidentiality of company-sensitive documents.
• Dedicated work area that is separate from other living areas and provides information privacy.
• High-speed internet connection (either existing or the ability to receive a blithequark-approved connection).

Soft Skills for Success

• Ability to de-escalate calls, listen to customer needs, and respond with compassion and empathy.
• Multi-tasking capabilities, including managing calls while navigating multiple computer systems.
• Organizational skills, with the ability to remain focused and productive on detailed, repetitive tasks.
• Excellent problem-solving skills, with the ability to independently research issues using multiple information sources.

Career Growth and Development Opportunities

At blithequark, we're committed to the growth and development of our employees. As a Senior Customer Service Representative, you'll have opportunities to advance in your career, explore new roles, and develop new skills. Our culture is guided by diversity and inclusion, and we believe in recognizing and rewarding outstanding performance.

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. We're committed to creating a culture that is inclusive, supportive, and engaging, even in a remote work setting. Our employees are passionate about their work, and we're dedicated to providing a work environment that fosters collaboration, innovation, and growth.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive benefits package that includes competitive compensation, comprehensive health insurance, and opportunities for career advancement. Our employees enjoy a range of perks, including flexible work arrangements, professional development opportunities, and a culture that values work-life balance.

Join Our Team and Make a Difference

If you're a motivated and compassionate professional looking to make a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity as a Senior Customer Service Representative at blithequark. With our commitment to diversity, inclusion, and employee development, we're confident that you'll find a fulfilling and challenging career with our organization.

blithequark is an Equal Employment Opportunity/Affirmative Action employer, and we welcome applications from diverse candidates. We're committed to creating a culture that is inclusive and respectful, and we believe that diversity is essential to our mission.

By joining our team, you'll be part of a dynamic organization that is shaping the future of healthcare. Apply now to start your journey with blithequark and discover a career that is both rewarding and challenging.