Customer Service Specialist I - Remote in Las V...

<h1>Customer Service Specialist I - Remote in Las Vegas, NV</h1><p><strong>Department: </strong>Field Service</p><p><strong>Employment Type: </strong>Full Time</p><p><strong>Location: </strong>Las Vegas, Nevada</p><p><strong>Reporting To: </strong>Support Operations Manager</p><br><br><h3>Description</h3><div>IGT is seeking a <strong>Customer Service Specialist I</strong> to provide technical support via tickets, phone, and email. You'll troubleshoot software and hardware issues, assist customers with transactions, and maintain confidentiality of data. If you thrive in a fast-paced environment, enjoy problem-solving, and have customer service experience, this is an excellent opportunity to be part of a company that values quality service and teamwork.<br><br>*Shift will be 4x10 - Tuesday, Thursday, Friday and Saturday 12:00pm-10:30pm. This is flexible should you prefer a 5 day, 8 hour work shift. </div><br><br><h3>What Will You Be Doing?</h3><div>🔹 Provide top-notch technical support via trouble tickets, phone, and email.</div><div>🔹 Investigate and resolve software and hardware issues for users.</div><div>🔹 Document support activities, create product support materials, and contribute knowledge-based articles.</div><div>🔹 Assist patrons with transactions and explain any denials.</div><div>🔹 Use customer feedback to recommend improvements for better service.</div><div>🔹 Ensure strict security and confidentiality for patron and transaction data.</div><div>🔹 Collaborate with product teams to improve quality and productivity. </div><br><br><h3>Skills, Knowledge, & Expertise for the job:</h3><div> <strong>Must-haves:</strong><br> 🔹 Prior <strong>call center experience</strong> and expertise in ticket creation.<br> 🔹 Ability to <strong>multi-task</strong> across calls, emails, and team chats.<br> 🔹 Strong <strong>Microsoft Office skills</strong> and general computer proficiency.<br> 🔹 Solid <strong>customer service experience</strong> with a problem-solving mindset.<br><br> </div><div> <strong>Nice-to-haves:</strong><br> 🔹 Previous <strong>remote or office experience</strong>.<br> 🔹 Background in <strong>front-of-house hospitality</strong> or a customer-facing role.</div><br><br><h3>Why Us?</h3><ul> <li>Be part of a global leader in gaming and technology innovation.</li> <li>Work alongside a diverse team of professionals passionate about creating meaningful solutions.</li> <li>Access to professional development opportunities and career growth.</li> <li>Competitive compensation and comprehensive benefits package.</li> <li>A culture that values collaboration, creativity, and respect.</li> </ul><div>At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That’s why the compensation range for this role is $20.00 - $22.00 an hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.<br> <br>But wait—there’s more! Base pay is just the beginning. Our Total Rewards program is packed with perks:</div><ul> <li>Sales roles? You might earn commissions. </li> <li>Other roles? You could snag discretionary bonuses. </li> <li>Benefits galore: Health, dental, vision, life, accident & disability insurance. </li> <li>Tuition reimbursement to keep your brain buzzing. </li> <li>Paid time off to recharge. </li> <li>Wellness programs to keep you feeling great. </li> <li>Identity theft insurance for peace of mind. </li> <li>401(k) Savings Plan with company contributions to help you plan for the future. </li> </ul><div>Note: Some programs have eligibility requirements—but we’ll help you navigate those.</div>