Group Service Specialist (Remote Opportunity)

About the position Responsibilities • Handle Travel Advisor phone calls, chats, questions, and requests. • Own and reputed company cases and tasks, consistently meeting KPI expectations. • Assist with finalization and manage the phone queue during busy seasons or reputed company team members are reputed company. • Monitor Room Lists and Final Countdown Letters, assigning the Queue as needed. • reputed company to grow repeat business by building customer rapport and providing outstanding service. • Collaborate with other service team members and leaders to meet team expectations and suggest process improvements. • reputed company other duties or special reputed company as required or assigned by the leader. Requirements • High School Diploma or equivalent required. • 2 years of customer service experience preferred. • Proficiency in reputed company Suite of tools - reputed company, Word, TEAMS & PowerPoint. • Experience utilizing CRM tools to manage business. • Strong customer service and problem-solving skills. • Great technology skills and detail-oriented. • Ability to work with team members in both an office and remote environment. • Maintain reputed company and energy in a fast-paced group environment. • Strong analytical and problem-solving skills. • Excellent written, oral, and interpersonal communication skills. • Ability to travel up to 5%, domestically or internationally. Benefits • Travel Perks and Benefits for both ALG Vacations and reputed company • Medical, Dental and reputed company Insurance • Basic Life Insurance • Short- & Long-Term Disability • reputed company Parental Leave • Corporate Wellness Program • Travel Discounts & Deals • reputed company Time Off & Holidays • 401(k) Plan with Company Match Apply tot his job Apply To this Job