Communications Coordinator 1 (Call Center, 8AM - 8PM)

About the position Responsibilities • Answers incoming Communications Services' phone lines. • Obtains information for death notification referrals/messages and delivers the information to the appropriate staff member according to call schedules. • Performs initial evaluation of all referral calls to determine if the patient is suitable for potential organ, tissue, and/or eye donation. • Routes donor referral calls to appropriate coordinators for LifeLink OPOs, LifeLink Tissue Bank and external tissue banks and the eye banks. • Monitors referral assignments, cases notes and messages to ensure timely delivery of information to coordinators, tissue banks and eye banks. • Proficient use of iTransplant - Maintains potential donor referral information via data entry by following established iTransplant procedures and CSD Referral Protocol. • Processes organ offers from other organ procurement organizations, utilizing iTransplant. • Communicates with Lions Eye Institute for Transplant and Research, and the Georgia Eye Bank on 30-minute intervals for referral confirmation. • Participates in a departmental quality assurance schedule, once fully trained. • Completes and maintains Daily Call Schedule forms. • Receives tissue culture information from LLGA, LLPR, and for LifeLink Tissue Bank. Notifies appropriate LLTB Culture Case Coordinator. • Receives and maintains call logs for all building and equipment alarm calls for the Foundation. • Provides phone coverage for other departments during meetings, seminars, and out-of-office closures. • Communicates and passes on temporary information to fellow Communications Coordinators. • Researches donor registries and provides documentation to organ recovery coordinators. • Monitors Puerto Rico death notification referrals and provides support and guidance to LLPR's 3rd party answering service. • Provides data entry of missed referrals for the OPOs. • Provides data entry of medical examiner referrals for LifeLink of Puerto Rico. • Communicates hospital development concerns or feedback to the appropriate divisional department. • Maintains and provides weekly gate access codes to LLGA staff. • Maintains and logs after-hours specimen drop-off for Immunology Laboratory. Requirements • Requires a high school diploma or equivalent. • Must possess working knowledge of computer, mouse, and windows application. • Ability to speak and enunciate clearly with a pleasant phone voice and a positive attitude. • Ability to maintain confidentiality - conversation discretion required. • Must have specific knowledge of the organization and roles of key contacts to route calls and follow-up messages. • Ability to handle numerous incoming calls. • Ability to multitask. • Must be able to work 12-hour rotating shifts, either 8a-8p or 8p-8a. • Must be flexible with schedule - including evenings, nights, weekends, and holidays. • Must be able to work additional hours, both scheduled and unscheduled to provide 24/7 coverage as needed. • Ability to work independently within prescribed guidelines while exercising good judgment in seeking appropriate guidance as required. • Ability to promote and embrace a teamwork environment. • Ability to lift up to 15lbs. Benefits • Company paid Medical, Dental, Disability & Life Insurance • Generous company paid Pension Plan for your Retirement • Paid Vacation, Sick Days & Holidays • Encouraging career track • Fitness Membership Reimbursement Apply tot his job Apply To this Job