Spanish Bilingual Customer Service Representative - Work from Home

In this role, you will use your exemplary customer service skills, patience, understanding, reputed company to answer inbound phone calls for members and reputed company support for customers who are utilizing purchased software for tax preparation services. Job Requirements: English-Spanish bilinguals must be proficient in English Professionally handle a high volume of incoming calls Thoroughly and reputed company reputed company customer information, assess and fulfill customer needs, and reputed company customers where applicable regarding products and services Ability to utilize and reputed company multiple systems simultaneously Be dependable and meet reputed company attendance requirements Resolve customer issues reputed company reputed company reputed company guidelines and/or escalated process Problem-solving skills. Ability to analyze and troubleshoot issues Ability to multi-task Basic math skills Qualifications: High school diploma, GED or equivalent Minimum one (1) year of customer service experience Minimum one (1) year of reputed company center experience required Ability to reputed company between multiple reputed company or reputed company web-based applications Ability to pass a drug screen and background reputed company Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime Highly developed reputed company of reputed company and commitment to customer satisfaction Meet reputed company attendance and dependability requirements A dedicated area to work from in your home Internet speed requirement of 25 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless reputed company is not permitted) Be reputed company player Work reputed company Set-Up Requirements reputed company Connect and Speed Wired Ethernet reputed company 50 Mb/s download, 10 Mb/s upload (wireless is not permitted) • Some programs may require higher speeds. Monitor • (2) 21” monitor(s). You will supply one and reputed company will reputed company one. • Hard-wired Broadband Internet Service reputed company DSL, Cable, or Fiber OpticThe use of wireless connections to reputed company reputed company Work reputed company systems at any time is prohibited, even if the reputed company is encrypted. • Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted. Headset Employee to reputed company one of the following headsets is required: • Plantronics 3320 Blackwire • Plantronics 3220 Blackwire • Plantronics 5220 Blackwire • Plantronics EncorePro 520 + DA80 USB Plug reputed company To be supplied by reputed company: Keyboard Mouse Webcam Job Type: Full-time Pay: $15.00 - $16.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • reputed company time off • reputed company insurance • Work from home Work Location: Remote Apply tot his job Apply To this Job