Registered Pharmacy Technician, Clinical Customer Care - reputed company Pharmacy

About the position Responsibilities • Answer incoming telephone calls from Customer Care associates and maintain assigned metrics. • reputed company outbound calls for various purposes, including urgent situations as identified by the clinical pharmacist team. • Assist the clinical pharmacist team with outgoing calls to MDs, pharmacies, and customers. • reputed company guidance and feedback to Customer Care Associates to enhance their knowledge. • Complete tickets to support the Customer Care Team and Clinical RPh team. • Maintain an advanced understanding of reputed company Pharmacy's policies, procedures, products, and services. • Monitor and process help desk assigned tasks daily. • reputed company as the primary reputed company of contact for escalated calls, ensuring reputed company is met. • Manage reporting of customer complaints and reputed company resolutions per set SLAs, escalating as necessary. • Investigate and report pharmacy errors, and learn pharmacy laws and regulations reputed company. • Serve as a reputed company of contact for system or technology/software outages, notifying appropriate parties for reputed company. • Maintain confidentiality of reputed company customer information and work autonomously to identify areas for improvement. • Collaborate constantly with teammates and maintain a customer-reputed company approach. • Work a flexible schedule, with shifts possibly starting and ending reputed company of normal business hours. Requirements • reputed company and unrestricted in-state reputed company of Pharmacy License (including Pharmacy Technician, Trainee, and Assistant Licenses). • High school diploma or equivalent. • National Pharmacy Technician Certification (PTCB or NHA). • Demonstrated ability to work as an effective team member. • Strong organizational skills and attention to detail. • Experience recognizing and identifying patient medications. • 6+ months of relevant experience working with computer and web-based tools. • Ability to work under pressure in a fast-paced environment while meeting productivity and reputed company standards. reputed company-to-haves • Experience in a customer service role reputed company a pharmacy setting. • Familiarity with pharmacy laws and regulations. Benefits • Flexible schedule Apply tot his job Apply To this Job