Experienced Full Stack Software Engineer – Web & Cloud Application Development

Join blithequark as a Live Chat Agent and Elevate Your Career in Exceptional Customer Service

blithequark is a pioneering company in the airline industry, renowned for its commitment to delivering outstanding service and travel experiences to customers worldwide. As a leader in the field, we are dedicated to creating a diverse and inclusive workplace where every individual can thrive. Our mission is to connect the world, and we are seeking passionate and customer-oriented individuals to join our team as Live Chat Agents.

Job Summary:

Job Type: Full-Time/Part-Time (Remote)

Salary: $15 – $20 per hour

Location: Remote

Benefits: Comprehensive health insurance, paid time off, employee discounts, flexible scheduling, and career advancement opportunities.

About the Role:

As a Live Chat Agent at blithequark, you will be the face of our customer service team, providing exceptional support to our valued customers through live chat. Your primary goal will be to assist customers with inquiries, booking assistance, and resolving any issues they may face. This position is ideal for individuals looking to start their careers in the airline industry without prior experience. We provide comprehensive training to equip you with the skills needed to succeed.

Key Responsibilities:

• Customer Engagement: Respond promptly to customer inquiries via live chat, ensuring timely and effective communication.
• Booking and Flight Information: Assist customers with flight bookings, changes, and cancellations, providing accurate and up-to-date information.
• Service and Policy Information: Provide information regarding blithequark's services, policies, and promotions, ensuring customers are well-informed.
• Issue Resolution: Resolve customer issues and complaints effectively and efficiently, escalating complex issues to senior team members when necessary.
• Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring seamless communication and issue resolution.
• Team Collaboration: Collaborate with team members to improve customer service processes, sharing best practices and feedback.
• Industry Knowledge: Stay updated on airline policies and industry trends, ensuring you are always informed and equipped to provide exceptional service.

Requirements and Qualifications:

• No Prior Experience Required: We welcome individuals with no prior experience; comprehensive training will be provided to ensure your success.
• Excellent Communication Skills: Excellent written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Multitasking and Problem-Solving: Ability to multitask and work in a fast-paced environment, with strong problem-solving skills and attention to detail.
• Technical Proficiency: Proficient in using computers and navigating online chat systems, with a willingness to learn and adapt to new technologies.
• Customer-Oriented Attitude: A high level of professionalism and customer-oriented attitude, with a passion for delivering exceptional service.

What We Offer:

• Competitive Compensation: Competitive hourly wage with performance-based incentives, recognizing and rewarding your hard work and dedication.
• Comprehensive Benefits: Comprehensive health and wellness programs, including medical, dental, and vision coverage.
• Paid Time Off: Paid time off and holidays, allowing you to recharge and spend time with loved ones.
• Employee Discounts: Exclusive employee discounts on flights and other travel-related expenses, making it easier for you to explore the world.
• Continuous Training: Access to continuous training and professional development, empowering you to grow and advance in your career.
• Flexible Scheduling: Flexible work hours to accommodate your schedule, ensuring a healthy work-life balance.

Educational Qualifications:

A high school diploma or equivalent is required. A college degree is preferred but not mandatory. We value individuals with a strong work ethic, a willingness to learn, and a passion for delivering exceptional customer service.

Company Culture and Values:

At blithequark, we pride ourselves on creating a diverse and inclusive workplace where every individual can thrive. Our company culture is built on the principles of respect, empathy, and teamwork. We value our employees and strive to provide a work environment that is engaging, challenging, and rewarding. As a Live Chat Agent, you will be an integral part of our customer service team, contributing to our mission of delivering exceptional service and travel experiences to customers worldwide.

Career Growth Opportunities:

As a Live Chat Agent at blithequark, you will have opportunities to grow and advance in your career. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role. You will also have access to continuous training and professional development, empowering you to take on new challenges and pursue your career goals. Whether you are looking to advance in customer service or transition to a different role within the company, we are committed to supporting your career aspirations.

Why Join blithequark?

By joining blithequark as a Live Chat Agent, you will be part of a team that is passionate about delivering exceptional customer service and travel experiences. You will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a diverse team of professionals who share your passion for customer service. Our commitment to creating a diverse and inclusive workplace ensures that every individual can thrive and grow in their career.

How to Apply:

If you are ready to take the first step towards an exciting career in the airline industry, apply today to become a Live Chat Agent with blithequark! Our application process is straightforward and easy to navigate. Simply click the link below to submit your application and take the first step towards an exciting new career.