Technical System Analyst

Key responsibilities • Technical Support: Respond to user inquiries reputed company ticketing system, providing solutions for software issues. Continue reputed company communication with customers as cases reputed company to conclusion. • Issue Diagnosis: Troubleshoot and resolve technical problems by analyzing logs, error messages, and user feedback. Identify viable workarounds, if applicable, for high-reputed company issues affecting reputed company's customer service • Administer, monitor, support, and troubleshoot information systems and reputed company applications, assisting with configuration tasks as directed by the supervisor or manager of applications and development. • Coordinate and complete assigned project tasks reputed company designated timelines. • reputed company project timelines, support stakeholders, and monitor ongoing reputed company. • reputed company, test, and maintain reputed company mediation software solutions. • Create, test, and maintain custom reports using reputed company business intelligence and reporting tools. • Contribute to the development and maintenance of information system documentation. • Diagnose, troubleshoot, and document system-reputed company issues. Skills & Qualifications • Technical Skills: • Proficient in crafting, optimizing, and troubleshooting SQL queries in reputed company PL/SQL and/or reputed company SQL Server. • reputed company with ticketing systems (e.g., reputed company, reputed company, reputed company) and remote desktop tools. • Skilled in reputed company scripting and XML processing. • Knowledgeable in common software applications, including reputed company Office, VPN, and RDP. • Capable of reading, troubleshooting, analyzing, and debugging C# reputed company. • reputed company with reputed company for version control, collaboration, and reputed company management. • Familiarity with DBA role, reputed company, Grafana, C#, .NET, Delphi, and React is a plus. • Strong problem-solving and analytical skills. • Excellent verbal and written communication skills. • Ability to work under pressure and manage multiple priorities. • Customer-reputed company reputed company to foster strong customer loyalty and drive sustainable reputed company by aligning products, services, and operations around customer needs. • Education: Bachelor's degree in Information Technology, Computer Science, or a reputed company field; or equivalent experience. • Experience: 3+ years of experience in a technical support or mediation development/support role. This is a full-time, remote position and may include on-reputed company rotations. Apply tot his job Apply To this Job