[Remote] Operations Coordinator - Day / Evening / Overnight

Note: The job is a remote job and is open to candidates in USA. Honor Technology is dedicated to transforming the care for older adults through innovative technology and compassionate services. The Operations Coordinator plays a vital role in ensuring a seamless experience for clients and Care Professionals by managing urgent situations and coordinating caregiver scheduling, particularly during same-day changes. Responsibilities • Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies. • Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support. • Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies. • Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros. • Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards. • Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding. • Other operational duties as necessary. Skills • Minimum of 3+ years of customer service experience, ideally in a high-volume or high-pressure environment • Minimum of 6+ months in a complex client, patient management, or demanding service role • Strong written and verbal communication skills, with attention to tone and clarity • High comfort level navigating multiple systems and technology platforms • Ability to work at least one (1) weekend day per week; flexibility in scheduling preferred • Deep commitment to service excellence and client-centered care • Experience in healthcare or related fields preferred Benefits • Equity and 401K with up to a 4% match • Medical, dental and vision coverage including zero cost plans for employees • Short Term Disability • Long Term Disability • Life Insurance are fully employer paid with a voluntary additional Life Insurance option • Generous time off program • Mental health benefits • Wellness program • Discount program Company Overview • HONOR is a leading global provider of smart devices. It was founded in 2013, and is headquartered in Shenzhen, Guangdong, CHN, with a workforce of 5001-10000 employees. Its website is http://www.hihonor.com/. Company H1B Sponsorship • HONOR has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 4 in 2023, 4 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job