Experienced Customer Service Representative – Remote Work Opportunity with blithequark, Delivering Exceptional Support and Solutions to Clients

Introduction to blithequark

At blithequark, we are dedicated to transforming the healthcare landscape by making quality care more accessible, easier to use, and less expensive. As a leading organization in the industry, we are committed to helping people on their path to better health. Our mission is built around a common purpose: putting people at the heart of everything we do. We believe in pioneering a new approach to total health, and we are looking for talented individuals to join our team and contribute to our vision.

Job Overview

We are seeking an experienced Customer Service Representative to join our team at blithequark. This is a fully remote position, offering the flexibility to work from the comfort of your own home. As a Customer Service Representative, you will play a vital role in handling customer inquiries and resolving issues via telephone, internet, or written correspondence. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to deliver exceptional support and solutions to our clients.

Key Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits, and eligibility, PPO participation, and other related topics
• Maintain department-established performance metrics at a meets or exceeds expectations level
• Work collaboratively as a team and apply the blithequark Core Values in day-to-day operations, including creating a differentiated service experience, demonstrating service discipline, handling service challenges, providing solutions to constituent needs, and working across boundaries
• Utilize your knowledge of medical terminology, insurance, and call center operations to provide accurate and helpful information to clients
• Stay up-to-date with industry developments, company policies, and procedures to ensure consistency and accuracy in your responses

Essential Qualifications

• High School diploma, G.E.D., or equivalent experience
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent communication, interpersonal, and problem-solving skills
• Strong analytical and critical thinking skills, with attention to detail and accuracy
• Ability to work independently and as part of a team, with a strong commitment to delivering exceptional customer service

Preferred Qualifications

• Call center experience, preferably in a healthcare or insurance setting
• Knowledge of medical terminology and insurance concepts
• Experience working in a production environment, with a focus on meeting performance metrics and delivering results
• Strong technical skills, including proficiency in computer software and systems

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities, including mentorship programs, workshops, and online courses. Our goal is to help you build a successful and rewarding career, with opportunities for advancement and professional growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on maintaining a diverse and inclusive workplace. We believe in fostering a culture of respect, empathy, and understanding, where everyone feels valued and supported. Our team is passionate about delivering exceptional customer service, and we are committed to making a positive impact on the lives of our clients. As a remote worker, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives.

Compensation and Benefits

We offer a competitive hourly rate of $17.50, as well as a range of benefits, including health insurance, retirement savings, and paid time off. Our goal is to provide a comprehensive compensation package that recognizes your contributions and supports your well-being.

COVID-19 Requirements

At blithequark, we are committed to maintaining a safe and healthy work environment. As a condition of employment, you will be required to provide proof of full vaccination against COVID-19, including any booster shots if required, unless you are approved for a reasonable accommodation based on disability, medical condition, or religious belief. Please note that failure to provide timely proof of your COVID-19 vaccination status may result in the termination of your employment.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and solutions, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a vital role in helping us achieve our mission and making a positive impact on the lives of our clients. Join our team and take the first step towards a rewarding and challenging career in customer service.